Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
234 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.
1st Class Medical (1stclassmed.com) has 234 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
234 approved reviews, newest moderated first
Chris was very helpful getting my home oxygen concentrator ordered waiting for it to arrive also he gave me the information to their physician for a tele- medicine visit with any questions and to get my prescriptions for all my oxygen needs so great
By Leroy D.
I had only just begun to explore getting a smaller portable oxygen concentrator and I normally do not entertain “cold” calls. Normally, I would have explained to the caller that I was just shopping and would give her a call back if interested. Well, Casey was not your “average” salesperson. I can’t even tell you exactly what was different about her other than within a couple of questions, I immediately felt like she truly cared. End result, we talked about different options and I made a purchase. Thank you Casey!
By Linda
Matthew was a huge help in my quest to find a portable nocturnal oxygen concentrator.
By Dee B.
If I could give 1st Class Medical a “0” I would. BUYER BEWARE! I purchased an Inogen, and when it needed repair, they told me the machine had been discontinued and could Not be repaired. Main Clinic Supply proved that to be a lie when they repaired my Inogen and returned the machine to me within 48 hours. Admittedly I believed 1st Class Medical when they told me my Inogen couldn’t be repaired, and purchased another $2,000+ machine from them. I sent the new machine in for repair and did not receive the same machine back! I placed identifying marks on the outer case of my machine before I sent it, because I knew they had lied before. I called FCM and was completely ignored. I emailed pictures to show them. The representative stated over and over that she didn’t understand my concerns. My concern was/is I want MY machine back. Again, I emailed them pictures! I urgent you to learn from my mistakes. Do Not have any business dealings with this company.
By Sheila P.
I am ancient and therefore computer illiterate. I never could have managed this without the excellent help i received. I am so grateful for the kindness and patience!!
By Linda H.
Chris was very knowledgeable about the product line and answered all my questions.
By customer
Colin was very helpful and efficient. He put me at ease rifgt away. I was pretty upset when I called due to not getting any help from my doctor.
By Mary R.
Sami was very helpful in helping us choose what my wife needed at this time, such a nice young lady, thank you
By Horace C.
