LptmedicalReviews of lptmedical.com

On my 3rd transaction with LPT medical they did me real dirty. They sent me a machine that didn't work and they refused to believe me. They say they tested it and it is working fine. The basically called me a lier. So they kept $500.00 for a restocking fee!!! This company is a complete ripe off. Dont use them ever.

Had lifetime warranty on GCE Zen-O Lite portable oxygen concentrator. Called to have unit worked on. Informed by Andrea that the company did not want to send us one because all the units were bad. She connected us with Curtis in sales, telling us they could not honor the lifetime warranty. Curtis eventually said the company could provide a $1200 credit toward a new similar unit (Arya Mini). He quoted the new unit at over $4,000, leaving over $2800 out of pocket after the credit. We were not familiar with the new brand so we explained we needed to investigate the brand. We did an immediate search of the Arya Mini. To our shock we found the Arya Mini on sale from LPT for $1595. Not only would LPT not honor the warranty, they inflated the price they quoted us.

I bought a portable oxygen unit, brand number was Caire and had researched it first. I ask if they had one in stock and was told by Dave yes they had what I wanted. I was happy and made the purchase. It was an over night shipment, it arrived as planned but to my surprise it was a Arya unit not a Caire. I emailed Dave and he said i got the unit I ordered just a different name. I think they never had the Caire is ordered, just lied to me , like a bait and switch. The one they sent has shorter battery life and it is heavier. If I could remember I am sure there's more. I don't know about the Arya they sent. I just know it's not rated as a top brand and a Caire is highly rated. So maybe I got an inferior unit.

I wish I could leave a better review, but my recent experience with LPT Medical was deeply disappointing. I responded to a trade-in offer that was clearly outlined in writing, but the final transaction didn’t match what was advertised. I was charged more than expected, key items were not included, and despite multiple attempts to get clarity, I was told I had misunderstood — which I had not. While one representative I spoke with was polite and professional, the company’s overall handling of the situation fell short of expectations. I’ve since had to purchase necessary accessories elsewhere at additional cost. For a company that serves people with serious medical needs, the lack of accountability and support was frustrating. Would not recommend based on this experience.

Found out that I was given the wrong DC power cord for the eclipse 5 oxygen machine. Taking a long trip and not sure what to do about it.

Service was smooth and easy .Thank you helping me make the right decision.

Cameron was so nice and helpful at getting everything started and explaining everything made it so easy to understand stand! Very helpful man! Thank you Cameron

Very easy dealing with Scott! Works well with helping support the issue