Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
352 reviews
XP HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
Response time and follow up are key elements when in person frame selection is not available. This company achieves both.
By Ricardo H.
Response from XP Health· Jul 16, 2026
We're glad our responsiveness and follow-up met your expectations. We appreciate your feedback.
Easy to use. Great selection, execellent quality.
By Berner F.
Response from XP Health· Jul 16, 2026
We're so glad you enjoyed our selection and quality! Your positive feedback is much appreciated.
Customer service was excellent and very responsive.
By James C.
Response from XP Health· Jul 13, 2026
We're happy to hear that our customer service was excellent and very responsive. We appreciate your positive feedback!
Awful experience. Deceptive and expensive pricing. You might as well purchase glasses from the optometrist. The ordering process is cumbersome and there is no option to cancel the order without waiting for your "kit" to come in the mail. Sure, the seeming 3 credits of $180 each seems generous, but if your glasses are less than $180, you lose the difference. The home try-on seems nice, but I received two frames with sunglass lenses, but they can't be ordered that way. Maybe it's a different experience for contact lenses. If you are using VSP, there are other online options. They preferred is Eyeconic. I am going to try that instead.
By lhmccool
Response from XP Health· Jul 14, 2026
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are sorry to hear that our pricing structure and ordering process did not meet your expectations, and we understand your frustration with the credit system and the home try-on frames. We are actively reviewing our processes to ensure a clearer and more user-friendly experience for all our customers. Your comments about the sunglass lenses and the inability to cancel orders without receiving the kit are particularly valuable, and we will be looking into these areas for improvement. We are committed to providing a seamless experience, and your insights help us identify where we need to focus our efforts.
The ordering process online was very easy. I really did like the virtual Tryens and had to measure for your glasses when I receive my glasses that was just it. They were glass even though I uploaded my prescription for my glasses and my contacts I paid for glasses and contacts. The glasses I received were frames with clear lenses. There was no prescription attached to the glasses. I still haven’t received my contacts that I paid for. I did call the helpdesk and she was very apologetic. She was going to rush the order and have the glasses remade. I am waiting for that to come in so hopefully they’re made correctly, but that was a little disconcerting when you get your glasses need your glasses and there’s no prescription in the glasses.
By Tricia R.
Response from XP Health· Jul 14, 2026
We appreciate you sharing your feedback regarding your recent order. We are truly sorry to learn that your glasses arrived without the correct prescription and that your contact lenses have not yet been received. We understand how frustrating it must be to receive frames with clear lenses when you were expecting prescription glasses. We are glad to hear that our team was able to assist you and that a remake of your glasses has been initiated. We are actively working to ensure the new order is processed correctly and delivered to you as quickly as possible, along with your contact lenses. We value your patience as we resolve these issues for you.
My new glasses are of Great quality! Access and use of the XP website is easy and user friendly. I will definitely make more purchases in the future.
By Alicia C.
Response from XP Health· Jul 13, 2026
We're so glad you're enjoying the quality of your new glasses and found our website easy to use! We appreciate your kind words and look forward to your future purchases.
I had a great experience with XP Health. I ordered a pair of glasses with progressive lenses that didn't work out for me, so I reached out to customer service. They made the return process incredibly easy, had me send the glasses back, and quickly replaced them with a new pair. I've ordered four pairs of glasses through XP Health, and every pair has been excellent quality. Their customer service was responsive, friendly, and truly stood behind their product. It's refreshing to work with a company that makes things right so quickly. Highly recommend!
By Erin S.
Response from XP Health· Jul 8, 2026
We are so pleased to hear about your positive experience with us, especially regarding the ease of your return and replacement process. It means a lot to know that our customer service team was responsive and friendly, and that you consistently find the quality of our glasses excellent. We truly value your recommendation and appreciate you highlighting our commitment to making things right for our customers.
I had a positive experience with XP Health. The team was friendly, professional, and easy to communicate with. Overall, a smooth and pleasant experience.
By Louis N.
Response from XP Health· Jul 8, 2026
We're so happy you had such a positive experience with our team! We appreciate your kind words about our professionalism and communication.
