Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
352 reviews
XP HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
This is an upstart eyewear distribution platform. Choices felt like they were a channel for excess inventory that never sold at a main street optometrist.
By NJ C.
Response from XP Health· Jul 1, 2026
Thank you for your feedback and we're sorry our selection felt limited. Our store only offers current products with no excess inventory. Are there specific frames/brands you were looking for?
Screen wouldn’t shrink to fit my iPhone which made ability to complete survey challenging
By Alicia R.
Response from XP Health· Jun 24, 2026
We're sorry the screen sizing caused difficulty with your survey. We are looking into this issue.
XP Health is amazing. They have great selection of eye glasses, super easy to order, really fast shipping and the quality of the glasses is superb.
By Kevin P.
Response from XP Health· Jun 23, 2026
We are so happy to hear you had such a positive experience with our eyewear selection, ordering process, and product quality! Thank you for your wonderful feedback.
Had to send my glasses back due to bifocal being wrong. Took a long time to get back and they are STILLwrong.
By Michael B.
Response from XP Health· Jun 18, 2026
We're truly sorry your glasses are still wrong after the repair. We appreciate your feedback, and want to make things right. We reached out and will try again.
Great Customer service, and Delivery service.
By Francisco Varga- C.
Response from XP Health· Jun 12, 2026
We are so happy to hear you had a great experience with our service. Thank you for your kind words!
Easy ordering experience, great frame selection and fast shipping!
By Cynthia S.
Response from XP Health· Jun 12, 2026
We're glad you enjoyed our selection and quick shipping! Thank you for your feedback.
The glasses look great, but unfortunately, the lenses are incorrect. My optometrist tested them during my annual exam today and confirmed the prescription doesn't match what I ordered. I've contacted support to get this fixed. The order is outside of their 30 day return/exchange window. I am still waiting for their response. -- updated on 06/10/2026 They responded: no return no exchange b/c 30 day window, and they can do nothing
By Sean
Response from XP Health· Jun 15, 2026
Thank you for bringing this issue to our attention. We're sorry for the inconvenience. There was an error on our end. We've sent a return label your way so we can replace your lenses. Please let us know if anything else comes up.
Was a great experience
By Mitchell F.
Response from XP Health· Jun 12, 2026
Great to hear you enjoyed your experience. We appreciate your positive feedback.
