Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
352 reviews
XP HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 47 reviews with 4 stars · Clear filters
Their app is extremely intuitive, very easy to navigate and provides great tools to help you shop for glasses.
By Bradley S.
Response from XP Health· Oct 16, 2026
We are thrilled to hear that you found our application simple to use and that the features helped you select your new eyewear with ease. Thank you for the review!
Your team was very helpful. They were always there for me.
By Maureen R.
Response from XP Health· Sep 30, 2026
We're so glad to hear our team was helpful and supportive. We truly appreciate your kind words!
Great experience
By Christina S.
Response from XP Health· Sep 29, 2026
Thank you! We're glad you had a great experience.
The eye doctor I saw through their network was excellent. There were a few frame options I liked. I did a trial order with five sets and allowed XPHealth to pick the other two. They didn't include ones that looked at all like my picks. That was disappointing. The ordering process was okay, but there was a miscommunication that delayed my glasses. There are no in-person ways to work with this company and still use your benefits. Ultimately I ended up with nice glasses for a good price, so I'm not unhappy. I'm on the fence about selecting XPHealth again at benefits time. They are less pricey and overall the customer service was good.
By Andrea S.
Response from XP Health· Sep 22, 2026
We appreciate you sharing your experience with us. We're pleased to hear you had an excellent eye doctor visit and found nice glasses at a good price. We understand your disappointment regarding the frame selection for your trial order and the miscommunication that delayed your glasses. We are always working to improve our processes and communication to ensure a smoother experience for everyone. Your feedback is valuable as we strive to enhance our services. We understand the limitations of not being able to meet with us in-person, and we have been working on a Remote Optician feature to help with this. We want to deliver a 5-star experience should you select us again during open enrollment :-).
The selection, price, and quality of the frames offered is a lot better than I expected. I ordered 2 different pairs of glasses, a pair to wear daily plus a pair of prescription sunglasses for driving, and I'm impressed with both. My only struggle was getting them delivered in the expected time frame of 2 weeks. Instead, even with rush shipping, mine arrived around 4 weeks after ordering. I would still recommend their services though.
By Mrs C.
Response from XP Health· Sep 21, 2026
We're happy to hear that our frame selection, price, and quality exceeded your expectations, and that you're impressed with both pairs of glasses. We apologize that the delivery took longer than anticipated, even with rush shipping. We appreciate you still recommending us despite this delay.
I gave a 4 star rating only because of the time it took to receive my glasses. But the customer service and the selection and quality of my glasses is excellent. If I could give a 4.99999 starts I would.
By Carmen E.
Response from XP Health· Sep 17, 2026
We truly appreciate your kind words about our customer service, selection, and the quality of your glasses. We understand your concern regarding the delivery time and are actively working to improve our shipping process. Thank you for your valuable feedback.
XP's customer service is excellent. When I had questions or needed help on the website, they were very patient and walked me through everything and very responsive to email as well.
By Karen B.
Response from XP Health· Sep 17, 2026
We are so pleased to hear that our customer service team was able to provide you with such a positive experience. We always strive to be patient and responsive, and it's wonderful to know we succeeded.
the selection is decent and good pricing, however, not all features work with all glasses, for example, home try-on plus it's an additional charge. It took several tries to get the virtual try on to work and after doing my digital scan, I did not hear back then found out later it did not work even after doing a second scan.
By David H.
Response from XP Health· Sep 21, 2026
We appreciate you sharing your feedback regarding our features. We are sorry to hear about the difficulties you encountered with the home try-on and virtual try-on, as well as the issues with your digital scan. It looks like the scan failed because of the glare on the lenses. Your charge for the home try-on was taken off your final order total, and we're happy you landed on a new pair of sunglasses. We hope to provide a better experience for you in the future. Thank you!
