Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
352 reviews
XP HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
This was a simple process and shipping was timely.
By Jessie G.
Response from XP Health· Jul 16, 2026
We are so glad to hear that your experience with us was simple and that our shipping was timely. We appreciate your positive feedback!
Provider couldn't get information input and I ended up paying for exam. I'm still waiting on reimbursement. Contacts were delayed twice even though I'd spoken to a contact who said it was fixed. Contacts were over twice the amount that I've paid with other carriers.
By Joe A.
Response from XP Health· Jul 16, 2026
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with the information input, the delay in reimbursement, and the cost of your contacts. We understand how frustrating these issues must be. To give you an update: your contacts have been delivered, and we're currently working with your provider to have the claim refiled at the in-network rate. In the meantime, we're reimbursing you directly so you're not left waiting on that process. We're also reviewing what happened with the delays so this is handled right the first time going forward. We have an open line with you already and will keep working this until everything is fully resolved.
Efficient, streamlined and great prices! I purchased my contacts on the app… never easier.
By TC
Response from XP Health· Jul 16, 2026
That's amazing to hear! We're glad you found our process easy and efficient. Happy you're enjoying the prices as well.
The entire process is easy and the selection and price are the best I have had through work insurance.
By David L.
Response from XP Health· Jul 16, 2026
We're so happy to hear that our process was easy and that you found our selection and pricing to be the best. Thank you!
Great customer service and easy process. Needed to do an exchange and it was easy and painless.
By Charles
Response from XP Health· Jul 16, 2026
Thank you for recognizing customer service and exchange process were easy and painless for you. We appreciate your kind words!
The affordability and ease of use combined with how many options they had for generic and designer brands
By Elizabeth G.
Response from XP Health· Jul 16, 2026
Thank you! We're happy you appreciate our wide selection and easy-to-use options!
Easy to order. Excellent customer service. Website easy to navigate.
By LeAnn R.
Response from XP Health· Jul 16, 2026
We are so happy to hear that you found our ordering process and website easy to use, and that you had a great experience with our customer service team. Thank you!
Best prices online and great overall experience!
By Benjamin B.
Response from XP Health· Jul 16, 2026
We're so glad you had such a positive experience with us and found our prices to be the best! We appreciate your kind words.
