Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
352 reviews
XP HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XP Health is a digital-first vision benefits platform that helps employers offer better, more affordable vision care to their employees. Members save up to $1,200 per year on eyewear XP Health, with designer frames averaging just $42 per pair, no copays, no claims paperwork, and no retail markups. The platform includes in-person eye exams at thousands of provider locations, eyewear home and virtual try-on, and home delivery. XP Health serves over 6,000 business customers, including dozens of Fortune 500 companies. The company was recognized by Time Magazine as one of the World's Best Health Tech companies and by Inc. 5000 as one of the Fastest-Growing Companies in America. Based in San Carlos, California.
XP Health (xphealth.co) has 352 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
352 approved reviews, newest moderated first
The whole process is super simple and the prices are great
By Daniel
Response from XP Health· Jul 30, 2026
We're so happy to hear that our process was simple and our prices met your expectations! Thank you for your wonderful feedback.
I really liked all the selections and how easy it was to order and upload my RX.
By Kim
Response from XP Health· Jul 30, 2026
We're so glad you found our selection appealing and the ordering process straightforward. We appreciate your positive feedback!
I love the ease of ordering through XP Health! I have ordered numerous contacts and pairs of glasses. Every time I find the app very user friendly and easy to order exactly what I need. The selection also cannot be beat. There are various contact types and manufacturers. The is also a large selection of glasses and sunglasses.
By Christy R.
Response from XP Health· Jul 30, 2026
We're so happy to hear you find our app user-friendly and enjoy the wide selection of contacts and glasses we offer. Your positive feedback truly brightens our day!
I like the price, but there are a few drawbacks. I had to change eye doctors because it is hard to find an eye doctor that will take this insurance, and I imagine it is going to get harder because the one I went to this year was not happy that I could not buy through them. I do appreciate the lower prices, but I don't love the frames I got, and I'm annoyed that they are a bit too loose around my ears and there is no one to resize them, so I have to be careful that they don't fall off. Using warm water and then trying to carefully bend them did not work, and I already know the eye doctor does not want to help me with glasses I could not buy through them.
By Rachel S.
Response from XP Health· Jul 30, 2026
We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the difficulty in finding an eye doctor who accepts our program and the challenges you've faced with your new frames. It's certainly not ideal when your eyewear isn't comfortable or easily adjustable. We are always working to expand our network of providers and improve the quality and fit of our products. Your comments are valuable as we continuously strive to enhance our services and offerings for all our members. In the meantime, this article may help with frame adjustment: https://xphealth.zendesk.com/hc/en-us/articles/27614754080667-How-to-Adjust-Your-XP-Health-Eyeglass-Frames Additionally you can also seek professional adjustments at your convenience: Where to Go: Any local optometrist or eyewear store, such as LensCrafters or Target Optical. Cost Savings: Many locations offer complimentary adjustments, even if you did not purchase her glasses there. If you're charged for the adjustment, you can send us the receipt, and we’ll reimburse up to $25.00 for the cost of the adjustment.
I have never ordered prescription glasses before online. The process was very easy and computer friendly. There is someone always there to help and answer questions. The Eye Dr. I spoke to about my prescription was Awesome and helped me so much. I would recommend this company always. Honestly Great company and people. I have 2 pairs that fit great and ready to order contacts also! The prices are great and have all name brand eye wear. The shipping comes on time and always sends notifications when they arrive.
By Raquel C.
Response from XP Health· Jul 30, 2026
We are so glad to hear that your first online prescription glasses experience was easy and positive! It truly makes our day to know our team, especially the Eye Doctor, provided such helpful assistance. We appreciate your kind words about our company, pricing, and timely shipping. We look forward to helping you with your contact lens order too!
I like their customer service.
By M. R.
Response from XP Health· Jul 30, 2026
We are so happy to hear that our customer service met your expectations. We appreciate your kind words.
Easy to work with and offers good products.
By Philip W.
Response from XP Health· Jul 30, 2026
We're so glad to hear that you found our products easy to work with and of good quality. Thank you for your wonderful feedback!
I made a mistake with ordering the wrong contacts for my prescription. Contacted the company and they responded same day. I explained what happened and they quickly fixed it. They sent out an email explaining the fix and asked if they could change the credit card on file. Sent out that same day. Great customer service.
By Dl
Response from XP Health· Jul 30, 2026
We're so glad we could quickly resolve the contact lens order issue for you! We appreciate you taking the time to share your positive experience with our customer service. We're always here to help.
