Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
380 approved reviews, newest moderated first
Sharon was great! Very helpful and answered all my questions in a speedy, friendly manner!
By C. Schultz, Purchaser A.
Response from Worthington Direct· Aug 15, 2023
Sharon is a national treasure, we love her! Thank you for sharing.
I had to change something on my order so I called and received assistance right away. They were friendly, polite and very helpful!
By Joyce V.
Response from Worthington Direct· Aug 14, 2023
We're so glad we were able to help. Thank you for your order!
An exceptionally friendly and professional team! They have been a pleasure to collaborate with and provide top-notch service.
By Isaac
Ordering new classroom furniture seemed great until the items were shipped. The items were indicated to have a 3-4 week lead time at the time of purchase. The first email I receive is a delayed order notice that items ordered in May were delayed until November! Next I receive a call from the transport company saying they cannot deliver to my area as they do not service it. I am wondering why the company accepted my order in the first place and then how the transport company accepted the order from them if they cannot actually deliver the product and expect me to drive an hour away with a trailer to pick up the pallets. I have yet to receive the products so I cannot comment yet on the quality but the experience thus far has been disappointing.
By AT
Response from Worthington Direct· Aug 7, 2023
We are very sorry for the freight issue you experienced. We too are wondering why the freight company picked up the shipment if they were unable to deliver to your remote location. The freight industry is under some strain currently with the Yellow Freight closure. We are truly thankful that you were able to pick up the furniture for a discount. Our sales team has reached out to offer alternatives that can ship faster than those that went on backorder. Please respond and they will work to make it right.
So far it’s been easy
By Dan M.
Good site, good service.
By Patrick
Worthington Direct's knowledge and experience in outfitting educational learning spaces is second to none. The team is professional, attentive, and will make your purchasing easy!
By Michael C.
Worthington Direct has amazing customer service and will assist with all of your classroom needs in order to create a great learning environment!
By Nichol L.
