Customer service is excellent
Customer service is excellent
By Wayne and A.
Response from Wisper Internet· Aug 3, 2021
Thanks, Wayne and April!
Wednesday, November 4, 2026 · Customer reviews of US businesses
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704 reviews
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At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works.The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless.We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors.Here’s the Wisper Promise:1. We help you choose a plan that’s right for you.2. We get you connected and make sure it works.3. And we’re always here when you need us.So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares
Wisper Internet (wisperisp.com) has 704 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
704 approved reviews, newest moderated first
Customer service is excellent
By Wayne and A.
Response from Wisper Internet· Aug 3, 2021
Thanks, Wayne and April!
I have had wisper internet service since around 2003 when I really needed faster service while doing web maintenance - I would literally up load some pictures, go cut the grass - 2-2.5 hours and still had pictures uploading when I returned. Their service has been phenomenal, In that time I have been down less than 20 times for any extended time - hours not days. Since I am rural I don't have a lot of options for internet service. I only have one complaint - technical service - slow - unavailable at times. I understand the problem of why - just wish the availability and response time was better
By Joseph
Response from Wisper Internet· Aug 2, 2021
Thanks for the feedback, Joseph!
We spend many hours and days with outages, We have had several days where Internet was down due to backbone issues. No 24/7 support call after hours on an issue or on a weekend your screwed. Poorest support of any company that I have been with on this wifi network. They were going to upgrade the tower when the last company ran the wide area wifi. It is not just me, several folks who had your service I know have quit due to frequent outages. I myself am considering another provider.
By Tim
Response from Wisper Internet· Aug 3, 2021
Hi Tim! Thanks for your feedback! We can definitely take a look at that for you. I'll send your comments over to our Support Team!
I’m satisfied with the service Wisper provides. I have been a customer for a long time and rarely need to call for service. They are always on top of outages and Customerservice is great
By Geri
Response from Wisper Internet· Aug 2, 2021
Thank you, Geri!
It seems like once a week our service goes out, we pay about $90 a month for service and get no credits or prorated discounts for days or times without service.
By Stacy
Response from Wisper Internet· Aug 3, 2021
Hi Stacy! We can definitely look into that for you! I'll send this over to Finance and see what we can do.
Never has experienced an issue with my internet service.
By harold S.
Response from Wisper Internet· Aug 2, 2021
Thanks, Harold!
Going out at times more frequently, usually a short period . Sometimes a red light on my router and sometimes just does nothing (cannot find page , dns server not responding ,timed out, and 404 error ,network not responding ).
By David
Response from Wisper Internet· Aug 3, 2021
Hi David! Thanks for your feedback! We can definitely take a look at that for you. I'll send your comment over to our support team.
Consistent, dependable internet service.
By Andy
Response from Wisper Internet· Aug 2, 2021
Thanks, Andy!