Wisper InternetReviews of wisperisp.com

Been trying to close account for two days with customer service. They refuse to reply

Service since Whisper Internet took over from Easynet has been better. Lately, we have been having alot of outages. Sometimes short, but this one now has been 2 days. They can't even tell us when they may be able to solve there problem.

I'm still waiting for my phone service to be connected. I was told that I would receive a call and be given a number. I finally went in to check on this and then they needed a copy of a previous phone bill. I have given them a copy of my spectrum which has my phone along with my internet, and cable bill. The people I have talked to have been polite and professional but I still do not have any phone service.

Updating as of 09/28/22- Have lowered my rating by one star. After multiple issues with speeds and realizing a discrepancy in billing, and after 3 weeks and some change of having to use my hotspot *once again* in order to do my job... I am now paying $20 more per month to get the speeds I was originally told I would be getting, when the previous internet company I was with transitioned into Wisper. They are giving me a "legacy discount" so that I am not paying $45 more for the "new speed", but the point is...this is not a "change" as they keep calling it, but it is what I was told in the beginning I would be receiving, at the same price that I had been paying. Also, while they are giving me a slight credit on my bill for those missing weeks of service, one of the techs even said they should be giving us a full month or even multiple months for the various issues we have faced--not to mention the fact that I have spent too many working hours and free time hours trying to resolve the situation, while also using up my hotspot data (and fyi, have had to be sure that I address the email to multiple people and departments, as it seems that there is a lack of cohesive communication between them). So, are we happy to be spending MORE to get what we were told we would have to begin with? No. Do I appreciate certain individuals' efforts within the company to help us? Absolutely! But do I truly trust that this company will do right by us in the end? Not really, no. I hope they can change my mind over time. I had to fight for this much and send follow-up after follow-up. Some of the action received today was too little and late, and as I said, we are now paying more to get what we were supposed to have had from the beginning. We are certainly aware that this is not the only service available anymore. Again, I appreciate the efforts of certain individuals, but as a company, I don't have a totally positive feeling about Wisper. Here's hoping there are rarely ever issues with the actual internet service again.

So far the service is good after taking over from Patriot Broadband. I think price is a little high, but I understand that it costs to put up towers and obtain rights. But it's not like I didn't pay some installation fees to have it installed. Also paying monthly fees if I have problems at my house. But overall a good service.

I can't say the service has improved since Easy Net became Wisper. We still have slow service and sometimes very off and on. What I really dislike is that former Easy Net customers do not have anyone to contact other than the office during business hours Monday thru Friday for outages. If our service is out on the weekend we have to wait until Monday to report it.

Since Wisper has taken over from my former internet provider which they bought out I have seen a slow degradation of service. I pay for high speed internet but suffer buffering a lot. When it storms hard I lose all connectivity at a time when I need it the most. All in all I consider this just average service.

Service is slow from 5:00 to 9:00 pm in rural area. Just my daily experience.