very low quality..
very low quality... disappointed
By 1957panhead!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
311 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wine Cellar Innovations specializes in the design, build, manufacturing, and installation of wine racks and custom wine cellars for both residences and commercial retail establishments.
Wine Cellar Innovations (winecellarinnovations.com) has 311 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
311 approved reviews, newest moderated first
very low quality... disappointed
By 1957panhead!
I bought a new house in South Jersey two years ago and had an unfinished basement as a blank canvass. I gave WCI my dimensions and they helped me design the perfect 1000 bottle cellar. I chose unfinished mahogany and it arrived in excellent condition. The racks were easy to put together, customer service was great about replacing a few pieces and in one full day we had this. I'm very happy and highly recommend them.
By Drew K.
We purchased the 4 foot Winemaker Series wine racks for a "Harry Potter" (under the stairs) wine cellar. We are quite happy with the results. Assembly was straight forward and the instructions were easy to follow. I recommend using a nail gun. As our needs grew, our second order included a corner rack and it really made a difference in looks and capacity. We experienced great service and fast shipping. Great company!
By montanaav8r
I have purchased redwood wine racks and cooling systems from Wine Cellars innovations for two wine cellars I have installed over the years. I would do it again because they offer free design, they have competitive pricing and great customer service. Rachel and Oscar were great to work with and extremely helpful.
By Anonymous
I bought four redwood racks, plus a tasting table, for my custom cellar. They assembled easily with the diagrammatic instructions. They're quite sturdy and look great. The only small issue I had was that a couple steps of the instructions were either meant for a different unit (generic instructions?) or weren't included. Both issues were easily remedied by contacting Customer Service.
By David B.
Received my racks 2 years ago. The boxes came and were ready to install with understandable instructions. It only took me 2 hours to complete my setup. Customer service on the phone was very helpful.
By david K.
Great products Well priced and easy to use website when selecting styles Really good customer service Chris A
By Chris A.
I had a great experience with wine cellar innovations. I really stretched this project out, which was not their fault at all. What was impressive was that they treated me exactly like a new customer even 3 years later. Quality was great and the racks really are pretty easy to assemble.
By Albert M.