Wine Cellar InnovationsReviews of winecellarinnovations.com

Beautiful product and great service!!!!!

I had a stint as a wine cellar installer for this company and I can unequivocally state that there product is total junk it's an assembly of Lincoln Logs with a brad nail through the joint. I'm surprised that they went bankrupt as late as 2022. My experience was in the early 2000ands.

Our first visit, as reviews sounded good. However, very disappointed, menu was not explained, hence paying £46. For 2 turkey lunch, as we did not want 2 courses! Set price of £32. Place was cold, sat with my scarf and coat on all through lunch, took 1 hour to get our lunch, and we were only the 2nd couple in there. Sadly no ambience, and thats a shame. We will not be back. Not value for money.

Wine Cellar Innovations is no longer in business. I would love to help anyone that needs wine racking or cooling. I am a wine cellar design consultant with International Wine Accessories. We are the manufacturer of CellarPro cooling and can help with your wine racking needs. My number is 707-794-8000 ext 211. I would love the opportunity to earn your business. 

I purchased wine racks for a full room. The kits came timely and the instructions were reasonably written. The quality was very poor. Sections did not line up with each other and wood was cracked and knotty. I requested and received several replacements. Customer service was excellent. I would not purchase again.

I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

I ordered a cable wine system from Wine Cellar Innovations back in July. They can't follow their own designs. We ordered two columns of 6 acrylic shelves each, so we got 7, so we have to adjust all the cabling to remove one. We ordered two walls of wine cabling which were supposed to be 13 bottles wide each, they delivered only 12 each. The dimensions are supposed to be 4 inches apart for each bottle except they forgot about the slack which requires it to be 3.75 inches apart, so now these walls are 3 plus inches shorter than they were supposed to be and don't fit well in the custom space we built. Then they only included hooks for either the top or the bottom so I can't even hang these..... they delivered exactly half the hooks! Then try to get them to answer you.... I asked them in several emails as to when the additional hardware and column will arrive and they still haven't answered, only that the order has been placed. I spent close to $10k on this and I can't hang it or finish building it and it doesn't fit right.

Really, really pleased with the wine racks we ordered. Assembly was fairly straightforward -- I would 100% recommend a nail gun, it should probably be 'required'. Packaging/delivery was fine, instructions were clear, and the measurements provided on the site were highly accurate to the finished product. Overall good quality and value. Glad we made the purchase. Would recommend.