Sunday, November 8, 2026 · Customer reviews of US businesses
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311 reviews
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Wine Cellar Innovations specializes in the design, build, manufacturing, and installation of wine racks and custom wine cellars for both residences and commercial retail establishments.
Wine Cellar Innovations (winecellarinnovations.com) has 311 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Our first visit, as reviews sounded good. However, very disappointed, menu was not explained, hence paying £46. For 2 turkey lunch, as we did not want 2 courses! Set price of £32. Place was cold, sat with my scarf and coat on all through lunch, took 1 hour to get our lunch, and we were only the 2nd couple in there. Sadly no ambience, and thats a shame. We will not be back. Not value for money.
By Mrs W.
Placed order for wine cellar door on/about 3/26/2021 and told that the order would take 6-8 weeks. I contacted them on 5/16/21 to find out when the door would be shipped. On 5/17/21, I was initially told July. When I asked why isn't it coming in May since I ordered in March I was then told the door would be ready in two weeks. Then I recieved another email stating the door wouldn't be ready until Mid June. I suspect the order was forgotten and instead of being honest, I am getting the run around. I am hoping the door arrives in June and is perfect, so my contractor can finish the work, this door has caused a 3 week delay to my basement renovation, so far. Customer Service leaves a lot to be desired.
By Lynn B.
Response from Wine Cellar Innovations· May 27, 2021
Hi Lynn! We apologize for the extended wait period for the door to finally come in. Our primary wrought iron artist has been unable to meet multiple deadlines. We had to use a secondary source in order to complete your door. Before he could start on your door, he still had a couple of projects he still had to finish. We tried to get the order rushed but to no avail. We are trying our hardest to get you the door as soon as possible. We understand your frustrations and hope that you will continue to work with us now and in the future. Take care, and we sincerely apologize.
I ordered a custom wine cellar from this company. $16,000, in select hardwood - African Mahogany with a walnut stain. Here's a brief on my experience: Approximately 30 boxes received, unnumbered. Had to open every box only to find no detailed instructions and critical missing pieces including the brad nailer. The worst stain job i have ever seen (and i am a qualified woodworker for over 20 years), they didn't prep the wood and applied a water-based stain so the work was blotchy and made the surface extremely rough due to raised fibers. Worse, they packaged everything when the stain was still wet, no paper in between pieces so everything was stuck together. Upon separating, several pieces got damaged. Several pieces were just built incorrectly reflecting seemingly zero quality control post manufacturing and before shipping. Custom drawers cabinets - two slider rails are having a quality issue and the plywood at the back was too big. Called them - didn't hear a word of apology. Said they were willing to "fix." Would send an installer sometime next week so he could review and then try to fix. Meanwhile i lost a whole weekend trying to install the defective stuff only to give up halfway after the issues just kept piling up. And now i have to wait for days and weeks while my bar area looks like a junkyard waiting for these guys to try and fix? And then they would fix yet again on my time? And the VP made it seem like he was doing me a favor by "paying for the installer to come out and check things out." I told then to just take the whole thing back. Nope - its custom they said so they can't take it back. If only they would have taken care of the quality issues, and had some semblance of customer service, the product itself isn't bad. But what's the point of a good product if there are so many manufacturing defects? Here's my advice: Think twice before you buy from this company. They say they have been in business "30 years" - maybe my order was just an anomaly - but for the number of problems i had, i doubt it. And remember this was their best series- Vintner. I shudder to think of the quality of the other series.
By JSVA
Response from Wine Cellar Innovations· May 30, 2018
Thank you for sharing your experience Mr Saboo. I sincerely apologize for the experience you had with our company. I know you have talked on the phone with our Senior VP last week as well. Just to recap, we offered to have our installer come to review and fix the issues which you declined. As requested, we overnighted a box to you on 5/22/18 which arrived the next day so you could send parts back to us, so we could review. As of 5/30/18, the return had not been activated. We still look forward to resolving this issue with you and look forward to seeing the parts in question. We do have a firm commitment to customer service and we are sorry you are having this experience with your highly custom order. Please continue to stay in contact with us so we can help resolve the matter.
I love the concept of this wine rack. However, it comes with only the sides assembled and you have to attached the cross members. You are sent nails (yes nails) to fasten the pieces together. Not a problem if you have a drill. This is very thin redwood. You guessed it - it split!! It would have been so easy to asssemble and ship or pre-drill the holes for you. Disappointing. Take my advice - pre-drill before nailing!!
By Jeff F.
