Wine Cellar InnovationsReviews of winecellarinnovations.com

I had a stint as a wine cellar installer for this company and I can unequivocally state that there product is total junk it's an assembly of Lincoln Logs with a brad nail through the joint. I'm surprised that they went bankrupt as late as 2022. My experience was in the early 2000ands.

Wine Cellar Innovations is no longer in business. I would love to help anyone that needs wine racking or cooling. I am a wine cellar design consultant with International Wine Accessories. We are the manufacturer of CellarPro cooling and can help with your wine racking needs. My number is 707-794-8000 ext 211. I would love the opportunity to earn your business. 

I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!!

I ordered a cable wine system from Wine Cellar Innovations back in July. They can't follow their own designs. We ordered two columns of 6 acrylic shelves each, so we got 7, so we have to adjust all the cabling to remove one. We ordered two walls of wine cabling which were supposed to be 13 bottles wide each, they delivered only 12 each. The dimensions are supposed to be 4 inches apart for each bottle except they forgot about the slack which requires it to be 3.75 inches apart, so now these walls are 3 plus inches shorter than they were supposed to be and don't fit well in the custom space we built. Then they only included hooks for either the top or the bottom so I can't even hang these..... they delivered exactly half the hooks! Then try to get them to answer you.... I asked them in several emails as to when the additional hardware and column will arrive and they still haven't answered, only that the order has been placed. I spent close to $10k on this and I can't hang it or finish building it and it doesn't fit right.

I recently received two wooden wine racks. The installation instructions were among the worst I have ever seen. It took two of us two hours just to get the first one assembled. Once done, we realized that some of the key parts were different lengths so I can't stand it up. I can only lay it on its' side. I am returning the second unit as it is not worth the money.

Horrible experience. We’ve been waiting for our cellar to be competed for nine months with poor customer service, attention to detail and project management. Do not sign a deal with them if you want your project done on 2021

I have read the multiple positive reviews and wish I could write the same. My review (at least for now) is on their customer service and responsiveness after paying for the cellar. The pre-sale experience was great (Gabby was great), and I expect once I have woken up from the delivery and assembly nightmare, the cellar will be high quality. I purchased a moderately complicated cellar from WCI (about $20,000) that was a combination of standard vintner series racking and some custom racking. My issues started with delivery - they delivered the wine cellar to the wrong address. Instead of where I currently live in Michigan they delivered it to my old address in Minnesota. It took multiple calls and emails before I could get it re-directed, and even after that I was left to wait with my breath held that it would eventually show up. There was no updated tracking information from fedex or any way to know the status. After two weeks it finally showed up. Then the fun really begins. Two giant pallets of boxes were unloaded in my garage. Well over 50 individual boxes. But, there was no packing slip or any sort of list of what was being delivered. Just 50+ boxes with vague writing on the outside. I had no idea (and as of this writing still have no idea) if I was delivered what I paid $20k for. I have sent multiple emails to WCI and not gotten any meaningful response. They cannot provide me any sort of list of what was sent, what is contained in each box, how these boxes correspond to my cellar design, and how it is supposed to be assembled. I have placed multiple calls to the company (a manager named Tony Wilke) and have not gotten any response. My trim carpenters are on site and sifting through the boxes to try to figure out how to assemble the cellar. It is truly unbelievable. I can't imagine this is the way they have historically done business. It simply couldn't work this way. Needless to say, I am not a happy customer and would never recommend WCI as a source for a larger, complicated cellar. If you are buying a few racks I am sure they are fine, but steer clear if you are planning something more extensive. I am hoping that this post might prompt them to call me back.

Extremely disappointed! I purchased the 9 bottle wine rack. It arrived today and I assembled it. It is not trivial assembly and they suggest “Nail gun recommended!” Indeed. In order to drive the nails straight without breaking the already assembled parts I drilled pilot holes for every nail. Even slight hammering on the nails shook apart the support bars that are only stapled in; Really! and there are the bars that are supposed support the wine. The item is poorly made; likely not in China. I have assembled many pieces of complicated furniture made in China and have never encountered anything this shoddy. Also, it is expensive. If it had been $18 I still would have been disappointed. I advise: do not buy these wine racks. Buy some sticks and screws from Lowe’s and make your own; it will have to be better and sturdier. I am so disappointed, after waiting six weeks for this poorly made item: just plain shoddy! So sorry to have to write this. Alen The customer service person emailed me expressing their concerns about my disappointment. He offered to have sent to me a fully assembled unit to compensate for my inconvenience. The prompt and effective remedy was greatly appreciated and I have Graciously accepted the offer. This is indeed excellent customer service. Thank you. Allen