Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
638 reviews
whiskerDocsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.
whiskerDocs (whiskerdocs.com) has 638 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
638 approved reviews, newest moderated first
Your staff was very helpful on the questions I had about my Boston terrier. Thank you.
By Joseph C.
Response from whiskerDocs· Sep 17, 2026
Thank you! We’re so glad our team could provide helpful guidance for your Boston Terrier.
I wanted to get a prescription for an anti inflammatory medication for my dog, a service that is permitted in my state, only to be told after paying $39.99 that they do not have any Arizona veterinarians and so could not write a prescription. This is despite cross-referencing them on the U of A website. I find this deceptive and misleading, although they offered to advise me on the urgency with which my pet needs be seen, and surgical options. DO NOT RECOMMEND
By David C.
Response from whiskerDocs· Sep 8, 2026
Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations, and we understand your frustration that we were unable to provide the prescription you were seeking. We do want to clarify an important distinction regarding our services. While our telehealth and teletriage services are available nationally and our team supports pet owners across multiple states, our veterinary telemedicine services—including prescribing—are currently available only to customers located in Florida. We do not currently provide veterinary telemedicine or prescribing services to clients located in Arizona. Arizona law does permit veterinary-client-patient relationships to be established electronically when specific statutory requirements are met, and it permits veterinarians to prescribe following an electronic examination subject to applicable state and federal requirements. However, the fact that Arizona permits this practice does not mean that every telehealth provider is required or authorized to offer veterinary telemedicine services in Arizona. Because we do not fall into that category at this time, our team could not legally or appropriately issue the requested consultation for medication. Our obligation is to provide services within the scope of the veterinary professionals and programs we have available in each state—not to issue a prescription simply because another provider may legally do so in that state. That said, our team was still able to offer teletriage and help assess the urgency of your pet’s condition and discuss appropriate next steps, including when an in-person veterinary evaluation or surgical care may be necessary. That support is an important part of our telehealth service and does not require us to establish a prescribing relationship. We also want to clarify that the $39.99 charge is for the telehealth service, not a guarantee that a prescription will be issued. Veterinary professionals must determine whether a particular case is appropriate for telehealth and whether treatment, including medication, can be safely and appropriately provided. We regret that our Arizona service limitations were not what you were expecting. We strive to be transparent about the scope of our services and to ensure that every pet owner receives appropriate guidance and a safe next step for their pet.
I was really happy to have someone to talk to before making the decision whether Manny needed to see a Dr or not. And now in happy to have my Spot coverage so Manny can get the care he needs.
By Christine S.
Response from whiskerDocs· Sep 17, 2026
We’re so glad we could be there to help you make an informed decision about Manny’s care. Thank you for trusting whiskerDocs!
Great response time and informative answers
By Robert P.
Response from whiskerDocs· Sep 17, 2026
Thank you for your kind feedback! We’re glad our team could provide a quick response and informative guidance.
Called to ask for advice on my sick cat. They called back within 5 mins and assessed my situation well. I was able to get valuable advice on what to do with my cat and took her to the ER. Kayla was great I’m glad I called.
By Kirsten S.
Response from whiskerDocs· Sep 17, 2026
Thank you for sharing your experience! We’re so glad Kayla could provide helpful guidance and reassurance when your cat needed you most.
Very professional and patient
By BG
Response from whiskerDocs· Sep 17, 2026
Thank you! We’re glad our team could provide patient and professional support when you needed it.
The information was helpful. Her recommendation worked to a degree and made Sadie feel much better.
By Rick P.
Response from whiskerDocs· Sep 17, 2026
We’re so glad our recommendations provided some relief for Sadie. Thank you for taking the time to share your experience!
It was nice being able to contact a professional to get peace of mind. The vet tech was professional and provided good, clear instruction. The follow up was nice as well
By Lorraine K.
Response from whiskerDocs· Sep 17, 2026
We’re so glad we could provide clear guidance and peace of mind, and that our follow-up was helpful too. Thank you for trusting whiskerDocs!
