Concerns
Informative, caring and professional
By M. W.
Response from whiskerDocs· Jun 16, 2025
Thank you for taking the time to leave a review of your experience with our team of pet telehealth experts!
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
638 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.
whiskerDocs (whiskerdocs.com) has 638 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
638 approved reviews, newest moderated first
Informative, caring and professional
By M. W.
Response from whiskerDocs· Jun 16, 2025
Thank you for taking the time to leave a review of your experience with our team of pet telehealth experts!
I have called WhiskerDocs a number of times. I always feel like they care and want what is best for my babies. Thank you for always providing the calm to my crazy.
By KAITLYN S.
professional. patient and kind
By Susan
Response from whiskerDocs· Jun 16, 2025
Thank you for taking the time to review your experience with our team!
The person who helped me did a lot of checking into ingredients to make sure toxicity estimates of what was ingested were as accurate as possible.
By Nancy S.
Response from whiskerDocs· Jun 16, 2025
Thank you for trusting us to guide you through such a scary experience with your fur baby. Hopefully there won't be any more surprise snacks, but we'll be here for those moments, and more, any time you need us.
Our cat ate a toxic plant, and we were unsure whether or not we needed to take him to the emergency vet. Based on our call, we were able to avoid an expensive vet visit and just monitor our cat at home. He is totally fine and passed the toxic materials with no fuss.
By Rachel
Response from whiskerDocs· Jun 16, 2025
We're so glad to here that your kitty passed the plant materials so quickly and easily, all without a stressful and expensive trip to the ER. Thank you for trusting us in such a scary moment!
It was so convenient to be able to chat with an expert after the veterinary office was closed. It gave me ease of mind to get advice when my dog was hurt and I had didn't know if it was serious or not. The RVT gave me clear, detailed instructions to care for my dog.
By Amy N.
24/7 Access Is A Peace of Mind I love having instant access to an expert when I'm concerned about my furbaby. Practically no wait to reach a real person and I feel like my concerns are taken seriously when I receive catered responses to my experience.
By Anna
Response from whiskerDocs· Jun 16, 2025
Thank you for your review of your experience with our team. We'll continue to be here to take every concern, big or small, seriously and guide you through those moments with the individualized, personal support you and your fur baby deserve!
It does provide peace of mind having WhiskerDocs with our PetsBest policy. The app seems to be having issues though as I was unable to chat online and had to actually call which was a bit frustrating for me.
By ELIZABETH
Response from whiskerDocs· Jun 16, 2025
We're so sorry to hear you were experiencing some technical issues with our service access point within the Pets Best app, but delighted that you were able to reach us by phone to get the help you needed!