Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
638 reviews
whiskerDocsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.
whiskerDocs (whiskerdocs.com) has 638 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
638 approved reviews, newest moderated first
Calling late on a Sunday night to obtain information about premedicating my pet made me feel more at ease. The experienced vet tech was professional and gave me reassurance of correct dosages and possible side effects.
By Mary F.
Response from whiskerDocs· Jul 25, 2025
Thank you for trusting our team to help guide you through your pet's treatment plan when your primary vet wasn't available!
I called to help me decide between two options the ER had discussed with me. The person listened carefully and helped me see pros and cons. Seemed knowledgeable and was very caring and helpful
By Ann from M.
Response from whiskerDocs· Jul 25, 2025
Thank you for taking the time to review our service, and for trusting us to be your sounding board when facing difficult medical decisions for your pet. We sincerely hope your fur baby is feeling better!
Katelyn P. was fantastic! My dog drank an entire cup of coffee that had been left on an end table, and a quick Google search told us we needed to take him to the Vet ER immediately, or he may die from caffeine toxicity. Luckily, I remembered we had access to whiskerDocs through our Pet Insurance, so I told my boyfriend, "Before we panic, let's try the hotline and see if they can confirm whether we need to be worried or not." Katelyn asked all the right questions (how much does he weigh, what kind of coffee was it, were any artifical sweetners used, etc.). When she put us on a brief hold, she even did further research on the specific brand of coffee to see all of the ingredients. She ran calculations based off of all the info we had given and was able to assure us that what he had ingested was nowhere near toxic levels for any of the problem ingredients. She advised us of how long to make sure he was supervised, what symptoms to monitor for, and really put our minds at ease. Thank you, Katelyn!!! You saved us a lot of stress (and no doubt an emergency vet bill)!
By Nicole B.
The information given was excellent!
By mark C.
Response from whiskerDocs· Jul 25, 2025
Thank you for taking the time to leave a review of your experience with our pet telehealth service!
My dog was miserable with itchy ears and paws in the middle of the night. The person I chatted with was very helpful and gave me good feedback.
By Marquita G.
Response from whiskerDocs· Jul 25, 2025
Thank you for taking the time to leave a review for our team. We hope both you and your pup were able to get some sleep with the guidance our team provided!
Because I have Pet's Best insurance, I have access to 24/7 online veterinarian assistance. They do not replace my own vet, but I have used them several times to give me ideas and insight into what I should do for my pet. Highly recommend.
By Credible E.
Response from whiskerDocs· Jul 25, 2025
Thank you for taking the time to review our service as part of your insurance policy, and for continuing to trust our team with your pet parenting journey.
Excellent service and much needed relief after worry.
By Tonique F.
Response from whiskerDocs· Jul 25, 2025
Thank you for taking the time to review our service and for trusting our team to provide the peace of mind you needed!
Patiently and thoroughly explained the issue. Quick response, did not have to wait long at all to speak with someone.
By Dot J.
Response from whiskerDocs· Jul 25, 2025
Thanks for the review! We're glad you were able to receive the quick, personalized, and thorough support you needed to support your fur baby's health!
