Wag!Reviews of wagwalking.com

Love them, only thing is I wish the app was a bit more interactive. I have a tough time scheduling a meet & greet initially. Thanks Wag for all you do and the timely notifications.

I had booked a weekly walk for my two fur babies with the same walker for about a month and a half. After nearly every walk I received a message from her stating how much she enjoyed keeping my dogs company. I live alone and she was the only one with access to my home. I came home to find my girl not using her back leg at all. I received no message this day from my walker which I found suspicious when normally the first thing a walker would do when a dog is severely injured is contact the owner and let them know what happened. On top of that according to the route I tracked on the app that day she never stepped foot off of my property with my pets. After I got her an appointment with our vet he informed me that she needed a $2,500-$4,000 ACL surgery and she will have problems with her back knee for the rest of her life, she will be 5 in April and is far too young to be dealing with such an issue. Dealing with customer service the first week was fabulous, everyone was helpful, understanding, and professional. However as I was moved up to different departments it became impossible to get ahold of anyone. At one point I was asked if I had a camera to back up what I was insinuating. Is Wag planning on sending out a camera along with their lock boxes? I shouldn’t need a camera to have my dogs safely walked, what ever happened to my girl happened while she was in Wags care. I understand that experiences are based on the individual walker but It has now been well over a month since they last contacted me and in that time I have reached out multiple times. I haven’t even heard if they spoke to my walker about the incident, and for all I know she is still in their employment. I am completely appalled by their overall lack of professionalism moving forward with my case. Ignoring customers who have spent hundreds of dollars with their company and are experiencing major issues should be their top priority. Just one experience, but I suggest better safe than sorry with this company and to keep your babies safe.

They are extremely helpful and take good care of my pup for me!

Wag! Is a life saver. Our dogs love going on walks with Wag! They are both happier and healthier. Thank you

Great service. walkers are caring and readily available.

I found all of the dog walkers with WAG were extremely capable, honest and friendly. Customer service staff were also great! I highly recommend this service to everyone looking for dog walkers they can trust with their pooch.

It would be helpful to have the capability to book more that one walk per day and not have to wait for the first walk to be completed.

OMG, Alexis walked my dogs and I am so very thankful for it. Recently I hurt my knee and having “Wag” saved me. Thank you so much!!!! I’m going to use it again.