Vortex OpticsReviews of vortexoptics.com

Best company I have ever dealt with. Bought a new scope for deer rifle and lost the caps that cover the adjustments while zeroing in new scope. Called to see if possible for me to buy new caps. They immediately mailed me new caps for free.

Amazing warranty and service. Lost my windage cap on my viper 6.5x20x50 rifle scope. Contacted Vortex US for a parts #. They transferred me to the Canadian office who asked me for name and address. 2 new caps arrived following week at zero cost. I will never buy anything but Vortex going forward, it’s also nice to see there are still companies out there who goes over and beyond when it comes to customer service. Awesome thank you Vortex

Apart from the fact that my Ranger works far above the chinese devices I bought at first, I have been surprised by the excellence of the after sale service. As if the brand considered a customer as valuable long after he has paid.

This is a review I've been looking forward to making. This company- from their product to their customer service - is exceptional. I bought a Vortex Razor spotting scope about 4yrs ago and the quality of the product for its cost point firstly is exceptional. It really has taken my birding to the next level. I then lost a lens cap and was struggling to find a replacement online, so I contacted the Vortex customer care team and Tony got back to me super promptly, asked for my home address and mailed me a replacement lens cap, no questions asked! The lens cap has just arrived and I'm super grateful for it. I've bought my wife now a pair Vortex Diamondback binoculars of which she is super happy with. I can't recommend this product enough!

Vortex sells its products in France, French trade regulations require that the instructions be in French for sale in France. Vortex doesn't care.

I own two Vortex monovulars, the Vortex Optics Recon R/T 15x50 Tactical Scope Monocular and the Vortex Optics Solo R/T 8x36 Monocular. I was born with one eye far sighed and the other eye near sighted, which means I can’t use binoculars. Monoculars are the only game in town for me. I live on a boat and travel on/about 6000 miles a year and needed a monocular so I got the Solo. LOVED that so I got the Recon. Both are solid and very dependable. but thats not why I am writing now. I needed a new clip for my Recon so I asked VortexOptics via their customer service online for information on how to buy a new one. With NO QUESTIONS ASKED, they sent me one for free. During the conversation, I also asked the size of a replacement bolt (tiny bolt). The also sent that no questions asked. I have been around a minute, and I dont think I have ever seen finer customer service. The fact that the customer service is attached to exceptional product makes it even better!!!

Bought my wife (a serious deer hunter) a pair of vortex optics 4 years ago. Something was wrong with the from the start. Thinking they were damaged during shipping. Couldn’t focus both eyes. Busy with young kids and life , After 4 years finally called them. Gentlemen that answered the phone (mind you I didn’t wait longer than 10 seconds) emailed a shipping label. 10 days later we had a new set of binoculars!!! Made in the USA!!! Best feeling doing business local. From Northern Ohio to Wisconsin. Love the service and response!!!!

Very best warranty around. Absolutely NO hassle. They stand behind their products. Give this company your business. You won't regret it.