Vortex OpticsReviews of vortexoptics.com

This company has just earned a customer for life I sent my range finder back because it was reading incorrectly no questions no run around no excuses they sent me a new one back because mine was not repairable.now you can buy optics of any kind and any where but in this day and age for a company to stand behind their product like that is why I will switch every scope and every pair binoculars over to vortex so I will have some Leopold stuff for sale soon thank you

I have eleven red dots. Seven are from Vortex. Several years ago, after trying low end and higher end optics, I settled on Vortex as my preferred optic. While I still have some "lesser quality" dots, they are reserved for my low recoil 22 lrs or my "used up and probably worthless" pistols. I shoot them in competitions on higher quality pistols chambered in 22lr, 22wmr, 9mm, 45acp, and even 10mm (yes...they hold zero). Also used on rifles in 22lr, 22wmr, 9mm, 556, and 308. I started with the Viper and loved it. I now have Vipers, Crossfires, Venoms, and a Defender. I have Vortex scopes on long range rifles. I have found these optics to be very reliable (I shoot at least weekly), accurate, and of very good quality. The real outstanding part of my recommendation is their "no questions asked" warrantee! Their customer service is unquestionably the best I have ever encounter! They just seem to be nice people that want to take care of their customers and make they satisfied. I have even had dots replaced that I had damaged myself and they replaced them (I offered to pay for my negligence) Just simply an incredible company!

Great products and amazing customer service. I lost the battery cap for my Triumph and I emailed them asking if it was possible to buy another one. The sent me one for free and sent me a free hat and sticker too! Would buy from again

My bino harness straps frayed and I had to throw them away. Vortex sent me another set of straps and a hat for free. Vortex member for life.

Amazing service! My Diamondback Spotting Scope had a malfunction. I use it primarily for my daughters archery tournaments and state was coming up fast! They received it and turned it around with a new unit and two day shipping! Zach Meitner, was an amazing communicator during the process! Great Job Vortex! Most everyone uses Vortex on the archery circuit, but they all ask me after every shot “how did it look”. BTW my daughter is going for her B2B state win in two days. Thank you all!

I bought the first model of the Fury rangefinding binoculars back in 2018. The eye pieces got stuck a while ago and would not adjust. I sent it back to them on the VIP Warrenty. With no questions asked and no charge they fixed it and paid for shipping both ways. After receiving it back from them it would not get a range on anything further than 100 yards. Once again I sent a email, they responded within hours saying that the allignment must have bumped out during shipping. They paid shipping for me to send my unit back to them and they sent me a brand new Fury 5000 free of charge. Exceptional service and warranty!!

I lost a elevation cap off Vortex scope --tried to find where to order one - i couldnt figure out so i sent an email with on Sunday afternoon --Monday afternoon had a response that both caps were being mailed out and i would have them shortly. No Charge Very impressed -glad i bought more than one Vortex

Recently, my crossfire binoculars snapped in the center after some all-around hard use. I have two pairs, and these are my favorites. I wrote the cmpany who told me to send them in. If they were not abused or intentionally damaged, they would fix them. First, they sent me the prepaid shipping label, but after about 12 days, they dod not fix my Crossfires. I opened the box, and they sent me a brand new pair, no questions asked. In today's world, few, if any, stand behind their product, and when they do, it's always a fight. You can pay more or less, but no other company provides the exceptional customer service Vortex does. Thank you.