Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
662 reviews
Ambit Energy: VIP Concierge TeamSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ambit EnergyWho are we?Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone. Choosing an Energy Provider:Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier. Customized Solutions:Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service. Business & Commerical:Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy: VIP Concierge Team (vipenergyservice.com) has 662 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
662 approved reviews, newest moderated first
The agent took the time to research my issue and help me with and was happy to do. 10 out of 20 recommend!
By rebeca L.
Response from Ambit Energy: VIP Concierge Team· Feb 7, 2026
Thanks so much for your review, Rebecca! We’re happy to know our agent went the extra mile to look into your concern and help you out. Your “10 out of 20 recommend” made our day.
The customer service was exceptionally courteous, and the setup process was straightforward.
By Heather C.
Response from Ambit Energy: VIP Concierge Team· Feb 7, 2026
Thank you for your kind feedback, Heather! We’re glad to hear that our customer service team was courteous and that the setup process was smooth for you. We appreciate you taking the time to share your experience.
The staff or customers service was great
By Ezekiel
Response from Ambit Energy: VIP Concierge Team· Feb 7, 2026
Thanks so much for sharing your experience, Ezekiel! We’re happy to know our team made a great impression. We’re always here to help whenever you need us.
Clear communication, and was knowledgeable
By Jen T.
Response from Ambit Energy: VIP Concierge Team· Feb 5, 2026
Thank you for your feedback, Jennifer! We’re glad to hear that our communication was clear and that our team was able to provide the knowledge you needed. We appreciate you taking the time to share your experience with us.
Choosing energy providers, internet setup everything was smooth and was done over a few calls. Appreciate the help ! Thanks!
By Akkash
Response from Ambit Energy: VIP Concierge Team· Feb 4, 2026
Thank you for sharing your experience, Akkash! We’re glad everything felt smooth, reliable, and easy for you. Getting your energy provider and internet set up in just a few calls is exactly the kind of convenience we aim to deliver. We truly appreciate your trust, and we’re always here whenever you need support.
Marco was perfect in every way. He was professional, well informed and also very kind!
By Loyce R.
Response from Ambit Energy: VIP Concierge Team· Feb 3, 2026
Thank you so much for sharing your experience, Loyce! We’re thrilled to hear that Marco provided such outstanding service, professional, knowledgeable, and kind. We’ll be sure to pass along your kind words to him, and we look forward to serving you again in the future.
Regardless of how many times I call, no one can seem to understand that the email that your customer has used was entered incorrectly. I am receiving emails with her personal information (name/address, etc.) and yet this is not me.
By Tara M.
Response from Ambit Energy: VIP Concierge Team· Feb 3, 2026
We’re very sorry for the mix-up and the frustration it’s caused. It looks like an email address was entered incorrectly, and we want to fix this right away. Please contact our support team so we can correct the account details and stop these emails from reaching you. Thank you for letting us know.
Josue provided excellent service and quickly resolved my questions. Thank you for having such representatives at Ambit Energit.
By Susana Sarait A.
Response from Ambit Energy: VIP Concierge Team· Feb 2, 2026
Thank you so much, Susana! We’re thrilled to hear that Josue was able to assist you quickly and provide the excellent service you deserve. We truly appreciate your kind words and are grateful to have team members like him representing Ambit Energy. We're always here whenever you need support.
