Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
318 reviews
VIOFOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
Not only is the product great, and works great, when it eventually *was* time to get service for one of their devices, the responses were immediate, kind, and solved all my problems in a very very satisfying manner !! Definitely a sign of a company that WANTS to have a solid reputation with it's customers !!
By Amir N.
Had a stolen package, the support was really comprehensive and sent me a new one. I'm also satisfied with my new dashcam the quality is great, features are what I'm expecting for a dashcam and the prise is low. Really satisfied of my purchase. Dashcam model Viofo A119 V3
By Corentin
I'm happy with the VioFo A129 Pro Duo Dash Cam and the support I received from the company. I wanted a good dash cam that did more than just the basics, and the website recommended one that ticked all the boxes. Speaking with the support team helped me get exactly what I was looking for. 5 stars well deserved, the team was friendly and ready to answer all my questions. Thank you.
By giova M.
Excellent customer service. Responded to me emails in a timely manner and gave clear instructions on how to return the defective product. Sent a new replacement without any issues.
By Randy M.
Excellent support from Annie Shi and the Engineering Team! Viofo has quickly implemented an idea for a new function. Additionaly, they have helped me to identify and replace a faulty part. Full recommendation!
By Marvin
The dashcam worked great for about a year but then it stopped working. I contacted the company's support, and Cassie was very helpful. She walked me through some troubleshooting steps, and when they didn't work she shipped me a new dashcam for free, as well as a mount, despite being out of warranty. She was very responsive and the process and very smooth, and the new dashcam works great!
By Michel
Great support for Germany too. I was helped very quickly and very easily when I complained about the car charger. I was promptly sent a replacement. Great service. Great contact. I've only been using the A229 plus for a month, so I can't comment on long-term experience. but so far it's working fine.
By B
I bought 2 A229 2ch Plus for my cars, and the video looks great! It sometimes struggles in darker lighting conditions, but that's to be expected. Good value for money, and the support is great. I broke a CPL filter during installation and they sent me a replacement for free.
By Harsh
