Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
318 reviews
VIOFOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOFO was built on a simple belief: a dash cam should feel like part of the car—not a bulky gadget—and it should stay reliable, delivering clear evidence when it matters most. At a time when the market was filled with bulky designs, unreliable batteries, and poor video quality, we stepped in to solve the problems others ignored. We moved beyond intrusive suction cups to create compact, discreet dash cams that blend seamlessly into your vehicle. We were among the first to introduce supercapacitor-based models, replacing traditional batteries for greater reliability and safety in extreme heat. And by continuously integrating advanced Sony sensors and HDR technology, we ensure drivers capture clear, dependable footage—day or night.
VIOFO (viofo.com) has 318 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
318 approved reviews, newest moderated first
I honestly didn't expect much when I reached out about an issue I had with my dash cam. I was blown away with the quality of the support I received! Communication was great, and support was quick and accurate. It is not often you get this level of support these days. Really great to see!
By Matt C.
Viofo was very responsive and helpful when my sticky pad no longer was very sticky. Sent me new ones free of charge and camera has worked great.
By Brandon
Viofo support was very helpful and guided me to the best dashcam for my needs. Very professional and responsive support that made the purchase very smoothly.
By Leo E.
I highly recommend this brand! We've been using the VIOFO-A139 model for a few years and the features are really worth it but unfortunately due to another person's mishandling, the cable connecting the lens and camera cable snapped and we were truly distressed. I contacted their support and I was promptly assisted by Annie Shi who was very capable, considerate and patient in helping me order the replacement cable. She assisted me very efficiently and I received the new cable in less than a week in my country and we carefully installed it to the unit and it now works as great as before. They really go above and beyond in providing excellent customer service and after sales support. It goes to show that a good brand like Viofo is worth investing in. Product Quality is a 10/10 very durable and we had no issues with the unit itself. Customer Service and After Sales 15/10!
By Naema K.
Responsive and helpful tech support. Had issue with dashcam stuck in restart loops. Tech support sent compatible hardwire kit in swift manner to resolve issue. Would buy from them again.
By Peter C.
Viofo support was super responsive and helpful in troubleshooting my hardwire kit issue. I couldn't figure out why my installed kit wasn't powering on my A229 plus dahscam. After sending a brief video, they were able to direct me on how to resolve my issue.
By JT
Five stars! I had the pleasure of getting technical support from Cassie Jiang. She was cordial, friendly, and patient. Needless to say she helped me to get to the next step. I bought the A229 Plus for my daughter recently. I got the Viofo A119 for my own cars and they have worked for years. Second one was bought in 2020. The first one was bought when the model came out originally, I don’t even remember when. Honestly, I am surprised they would last this long.
By Steven C.
Bought the A129 Pro Duo a few years ago and have not had any problems until it suddenly stopped working. It was unfortunately out of warranty but the customer service was great. They responded quickly and gave me multiple RMA options to replace the camera with a refurbished one in replacement of my broken one for a discounted price. Communication with customer service was seamless and response was always quick
By Ian B.
