Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
We had our system installed in May with Internet access. I had a few issues in early June with our Internet connected lights and discrepancies between status displayed vs actual. The service department was able to debug the issue with me over the phone to my satisfaction. I really appreciate their response since I was heading out of town.
By Alex
I have been a Vector customer for years. No complaints here. Excellent customer service. Excellent technicians. Excellent hardware. Confident that there is always immediate response to any situation.
By Satisfied Customer in the C.
Vector security has been on top of every false alarm we created! They are very timely and have been very dependable.
By GROVER F & MELISSA S.
The app works great. They've been responsive and quick to call anytime my alarm has gone off (usually set off by me or the kids)!!
By Angela
Company is responsive to infrequent problems, components are good, no hassles.
By Brian L.
Overall service is good. It does what is should do but seems to be a few nickel and dime charges that I believe should be included.
By Brian R.
I have had no issues with my system...customer service is always accurate and helpful...i would recommend their system to my friends and family
By Andre B.
We had some connection issues and the customer service was responsive and very helpful. Later in the month We had a small oven fire. I was surprised at the length of time it took vector to call us call once the alarm went off. I guess when there's a fire, seconds feel like minutes. I had already called 911. It was nice to know they were there as a back up and the smoke alarm worked. Lesson learned--keep a charged extinguisher in your kitchen. We were just toasting almonds!
By GWEN W.
