Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
I like Vector Security. I opened the basement door and set off my alarm. I ran upstairs to turn off the alarm. Just that quick and Vector was calling to check on us! I feel safe in my home and that is that best part!
By LORRAINE K.
I've had several issues with getting my issues resolved in a timely manner. When trying to find information on how to end my service once the contract has expired, they are not forthcoming with all of the necessary information.
By KELLI
Response from Vector Security· Oct 10, 2016
Hi Kelli, Thank you for your feedback. We have a section on our website devoted to questions related to contracts and policies. You can view it at: https://www.vectorsecurity.com/kb/contracts-policies-warranties. Hope this helps!
Good system, customer service good to deal with
By kelly G.
We recently upgraded our system and we had the best experience with the Vector Technician. He was patient, thorough, knowledgeable, focused on our real needs, competent and at all times extremely pleasant. Now, that is a rare experience these days! Thank you for sending Peter!
By kathleen
Very responsive and knowledgeable consumer tech helped me. No house call needed.
By Chris K.
Vector is a good solid company. The service is great and prompt. We are very pleased with Vector keeping our home secure while we're at home and away.
By Karl Harrington S.
I am very impressed with the installation and customer service. The Techs are very professional, courteous and very skillful. However I am not impressed with the sales department. I was at least expecting at least a follow-up call from the salesman after the sale was completed. As a matter of fact I tried to contact him a few times and left voice mails but never heard from him again. However this lead me to contact the Customer Service department which I am glad I did. I believe the Salesman should had contact me to follow-up and at least show concern to make sure we were happy and or satisfied with Vector. Otherwise we are very happy with Vector and the alarm system. Commendations for the Customer and Service Departments! Down with the Sales Department. Thanks You.
By Tony S.
From sales through install... Seamless! Thank you for meeting our needs and being willing to meet us where we are...
By Toinette S.
