Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
Customer service rep spoke to me & resolved problem on phone. What a do not like is the up charge if there is problem where somebody has to come out to fix your equipment. My alarm company in New Jersey does not charge me when they have to fix their equipment .
By BERNIE P.
I am very pleased with the overall service of Vector
By BILL S.
We loved how no matter what, Vector would not show up on our door step, unless we had prior knowledge. They provided an immediate response when our house was broken into and helped scare off other security companies. To be clear, home break ins went up in our neighborhood and if it wasn't for Vector, we would of lost a lot more. My wife and I look forward to signing back up with Vector, when we move back into their area.
By BRYCE H.
Good rates, good customer service, rarely need to contact them for anything, response time always quick.
By BELITA C.
Vector has served us well for 6 years. When things have not worked properly it is easy to contact a person and get solutions quickly.
By JOSEPH L.
I just upgraded my equipment after 20 years. Installation went great, follow-up was great, I would recommend to anyone.
By Satisfied Customer from Moscow, P.
Have had this system for three years now. No problems; an efficient system with good telephonic backup support if you have questions or "events."
By GEOFF O.
I have only had a very satisfactory experience with Vector Security. I have been a customer for 34 years and have found them very helpful and reliable.
By Gail
