Direct Express® cardReviews of usdirectexpress.com

This is the absolute worst service I’ve ever experienced in my life. You can’t verify your information, you can’t reach anyone. I’ve been on hold for 3 damn hours still ain’t get anywhere. This really needs to be addressed asap cause it’s straight trash 🗑️

My boyfriend reported fraud on his card after missing money for several. months. They sent him a new card pretty quickly but when it arrived they wouldn't activate it until he sent in I'd. We had to call 3 times and he had to literally scream at them to activate it. We were successful In getting it activated. Just some advice for everyone. Stick up for yourself. Don't use this card.

Long hold times pls get your own bank if something is stolen from you it take 45-90 days before given back and provisional credits are crazy they give you false information RUN DONT USE THEM OR ATLEAST LEAVE SOON AS YOU CAN I’ve been waiting on some letter letting me know what’s going on since 4/1/26 it’s now 4/22/26

This is the by far a junk card…issues ordering from Amazon poor customer support long hold times and arrogant customer support… buyer beware get a checking account any kind

The company told Me they have internal issues. My request is they fix what is broken. I've got a claim pending for over $270 right now. Right now my card has been locked. I asked why and they said because of me sending money to PayPal. I actually use PayPal to pay for things because I know Direct Express will sooner or later lock my card so I want some money somewhere... frustrating.

Unfortunately my experience with Direct Express in the last year has prompted my actions to transfer my account with SSI to my account. I no longer want anything to do with this Direct Express Company ever as long as I'm living & breathing. Never has the mobile app worked correctly. Ever single time I try to check my balance or look at my account information it freezes and shuts down. When I rest or they unlock the account I can't access because of password being wrong. Crazy because I save my Angels immediately to avoid this issue. So when you call your on hold for 2 or more hours then they simply hang-up on you when they finally do answer the phone. I've been loyal to Direct Express for more then 12 years. Most people I I counter have already transferred their direct deposit to their personal account. At one time they were quick to answer and fix any problems I was experiencing. No it's terrible you just get hung up on and if you do get some money on the line they're rude as hell. You would think I'm being with the government and somebody would fix this issue not only that since day one there's been nothing but trouble with these stupid cards as far as being able to go on your phone and check your information they need to go with a different company apparently for their mobile app because it sucks.

Absolutely the worst. We've been told our documents aren't trustworthy for over a year now, and if they don't hand over the replacement card this time we file a complaint/case with the Consumer Finance Protections Bureau. We've been hung up on twice, both times after hours-long waits. ALL wait times are at least an hour long, and almost always longer.. and one wait time will lead to another, in the same call. When you read the thousands of Reddit posts saying to LEAVE their service as soon as you're able, believe them. If they haven't wrecked your fragile finances yet, take that as a sign to prioritize leaving NOW/TODAY, before they can, because apparently it's only a matter of time. Honestly, I imagine this "bank" has literally ended some folk's lives, via disrupting their fixed-income limited finances.

No has mentioned the fact that even though it is your money they will not let purchase go through even on stupid stuff for ten dollars and now other banks are charging 4 dollars to use ATM found that out today thank you for most awesome beautiful job