Direct Express® cardReviews of usdirectexpress.com

I've been using this card for two years. I reported a $200 scam from a professional scammer after a DoorDash-related issue. I posted on X, and someone pretending to be DoorDash called me, offering a refund if I downloaded the WorldRemit app. I entered my info, but they withdrew money and claimed it was a mistake. Despite trying to cancel, the money was sent within five minutes. I contacted Direct Express, received a $200 credit pending investigation, but they blamed me for sharing my info and can't help further and took my 200 credit back. I never realized how much 200 can hurt if I receive SSI monthly payments for essentials in life. All this crap is the racist affluent white people are messing up this world of life.

They are horrible Social Security need to find someone else when you don't have a bank account direct express is horrible they hang up they don't text or email you about shit if dont keep calling you want know shit they act like is their money they got to go direct express period

Absolutely Horrible!! All agents are rude and not helpful in any way. Terrible people who don’t have answers and don’t know what to do. one of the worst customer service departments I have ever dealt with!

I’m new to this card worst customer service ever when calling the number on the back of the card it’s impossible to get anyone I’ve been on the phone for an hour now just to hear that stupid music and to hear our representatives are still busy we appreciate your patience my patience is running thin with this card I called last night to get the same make no sense could someone give me advise on another way to get in touch with these people I would greatly appreciate it

I have gone through the verification process three months since I’ve opened this bank account and they continuously don’t let me access my money. I’ve never had this problem to this degree with any bank ever and they are now I’m even facing an eviction and they never answer the phone. I’m always on hold it an hour and a half to two hours before they even pick up and even then they just hang up on me once they give her the information they feel like they need to provide if I have any further questions. They literally just hang up. I’m so frustrated and disgusted and I can’t even access any money to change accounts or do anything else with this bank because there’s no branch in my area I don’t understand why they were assigned to me. I think they should be shut down or rehire entirely new staff or retrain them or something but they have no access not through email not through a phone calling and they are just continuously lock up my money and it is horrible.

I got a new phone back in December of 2025 and what I tried to install their app on my new phone I was told I'd been flagged for fraud. I've called repeatedly to try and get in touch with their fraud department and have waited on hold forever only to be hung up on. Right now I've been on the phone on hold for an hour and 15 minutes just so I can get the app back on my new phone. I've had enough I've used direct Express since 2014 and it just keeps getting worse. I'll find another option but I'm not going to continue this garbage anymore.

F diectexpress.claims its master card ok so now I cant even buy my dog food .every month its the same b.s

These people are a joke. My father is blind in one eye and can barely see out of the other and he has dementia. I tried to help him activate his new debit card and just because I was helping him give them information they told me to call social security and get them to put me on his information so I can activate the card. I'm the only one taking care of my father, no one else does and just because I have to help him they should comply with that. The GOVERNMENT IS A JOKE.