Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

I have recently order my insoles from Bilt Labs and i have nothing but an excellent experience through out the process. Customer services (Amanda F.) rocks and was very understanding and accommodating with my request. Based on my experience with customer service team, I gave 5 star rating as they deserve it. Please keep up the good work!!

Have bought orthotics for years, online and from podiatrists.... The ones I bought from Bilt Labs are among the best I've ever used...

Mary was extremely helpful and quick in replying to my email about an order change. This is my first time ordering custom Orthotics, so I made a mistake in my order that was quickly fixed. I look forward to any future communications that might happen with how quick and nice their customer service is.

I was having heal pain when playing pickleball or walking long distances. I wear Asics top of the line sneakers so it was not due to a cheap sneaker. I received my custom orthotics, they fit perfectly and have completely eliminated my heal pain. I cannot recommend enough. Customer service has been prompt and efficient.

They showed up under our FSA eligible vendors and we had some money to spend. We ordered 3 kits for 3 different people in December. Only 1 kit was shipped. We were in the middle of a move, so it was lost in the shuffle. When I found it in March, I contacted the company to see where the other 2 were. They explained that they will not ship 3 separate kits unless they are each under their own transaction, even though they offer a significant discount for ordering 3 kits. I am now out $500.00 because last year's FSA deadline has passed.

BILT has exceptional people helping customers. However,today's encounter with Mary M-- was extra awesome. Early this AM, I emailed BILT since i'd done nothing to make the mold of my feet, even though I'd received the kit for doing this 7 months ago -- Mary told me NOT to worry; my order was/is still active; I could move forward now. And while I thought I could use the old untouched kit, she offered to send me a fresh one-- no cost. Also, Mary spent a lot of time answering my general questions/concerns. BILT thank you for being wise in choosing employees-- & thank you for offering the service you do. BTW: I vote for Mary getting a raise.

The customer care and response were exceptional. They immediately communicated professionally in a helpful caring manner to make sure the Orthotics fit me properly. I have a better fit than my much more expensive pair from my podiatrist.

Mary was super responsive and helpful. I had forgotten to use a discount code and she applied it for me after purchase.