Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
532 reviews
Bilt Labs | Custom Orthotic InsolesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
532 approved reviews, newest moderated first
I ordered these for my husband because he refused to go to the doctor and was always complaining about his feet hurting. Once he tried them I noticed he quit complaining about his feet hurting or any other aches. He finally told me one day, these things work! I am so happy this was available to us. Definitely recommend!
By marcia P.
Laura was very professional, clearly & expeditiously addressing all topic related questions.
By colm R.
I cant wait for my insoles to get here the customer service was outstanding Laura has done amazing with all my questions couldn't ask for better people to work with thanks.
By justin A.
Great Customer Service! I personally dealt with Laura, and she helped me with my issue. Thank you! :)
By Bekah
Laura responded quickly and effectively to my request, making things very easy for me - I'm grateful for the resolution that was offered with a minimal amount of time and effort on my part.
By Jen C.
From start to finish the customer service and the insoles are outstanding. I had an issue with pain in 1 toe after wearing them for a month Bilt labs suggested a change sent that one back. Unfortunately the change was worse so they changed it back. At that time they also recommended I change to the active instead of the every day version. All at zero additional cost. They truly mean they want your feet to be comfortable. Thank you Bilt Labs. Bart Combe.
By Bart C.
Corrected my foot pain after a couple years of trying different foot insert solutions
By Dave W.
Mary was very helpful.
By Janet
