Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Laura in customer service was very helpful. I had an issue with the timing of my insole shipment and the address of to where I would like my insoles shipped and she took care of both of these problems for me. She was very polite, friendly and knowledgeable and sounded like she was happy to help resolve the two issues I had. She took my worries away.

I was contacted by BILT because my name matched a previous order that was done through UR Thotics (now BILT). I was able to use our old kit and get a partial refund as they didn't need to redo the whole process! Laura was super speedy and helped revamp my order. Not many places would do that I feel!

These people really strive to make a great product! They're very adaptable. When I needed my sons insoles changed a bit they were happy to make them a little thicker. He has had terrible trouble with his arch support. So it was, get insoles through the doctor for $300 or try these. I'm so happy that I did. I ordered initially and then reordered a bit thicker and now I just ordered 3 sets, partially to get the better price.

My foot pain with these custom fit innersole has totally subsided. I purchased two pairs roughly 2 years ago and they have been amazing. My feet started to get a bit sore again and realized that these innersoles are 2 years old and its time to reorder.

My husband has these inserts. He was soo happy I gave them a try AND I am very happy too! My inserts came too short. One contact with customer service and I had my new inserts in less than a week. Wonderful professional company.

Very Professional and excellent customer service

Well lets first start with the fact that I found them based on their other reviews, their warranty behind it and their proximity to me- I'm in New Orleans... I try to support as local as I can. I was buying them for someone who has very sensitive issues so I had to be particular. I was not impressed with previous companies I have experience with. So I tried these guys. The fact they offered the warranty for as long as they do really let me know they take integrity behind what they do seriously. I missed the promo they had literally the day before when I called to order and ask questions and they were still nice enough to throw me another discount they had available. The process is easy, especially for anyone who doesn't have prior experience. They come in a few weeks later and you try them out. The fact I did not hear anything from the person I bought them for let me know 100% that these are the ones. Fast forward about a year and I end up helping a few patients in a facility. I can go on and on about how amazed I am with this company. And I am so truly grateful that Lauren is my rep. She is freaking amazing and so sweetly patient with me with the particulars of my questions. She is so quick and is so solution oriented. Even though we are like 350 miles apart she makes my job/life that much easier. Thank you Lauren!!!!!

This is my husband’s 4th pair and 3rd reorder. His original order was Dec 2023. He has them in his athletic, golf, everyday and dress shoes. They improved his foot pain dramatically. Fantastic product, price and customer service.