Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
532 reviews
Bilt Labs | Custom Orthotic InsolesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
532 approved reviews, newest moderated first
I was a bit anxious spending so much money on orthotics from someone other than my podiatrist. Drug store orthotics have been a total waste for me and my foot issues are both legion and unique. But I gave Bilt a try and am now ordering more pairs for more shoes.
By Monte V.
I have high arches and very painful PF. My store bought attempt failed in a big way. I found bilt labs via google and went for it. Now I'm buying 3 more pair. I worked the back acreage yesterday and was very happy with the return to being a functional person and not thinking about sitting down to take the pain away... I don't want to say like normal!! my relatives might find this reivew ya know!
By Nick W.
I have ordered my custom orthotics from Bilt thru my employer and I can honestly say the pain I was in has subsided drastically! I contacted Bilt to see if they offer gift certificates and Mary M. was so kind to assist. I am looking to get my children gift certificates for their custom orthotics. My daughter has flat feet and stands on her feet all day. My son does have an arch but would like him to NOT develop the issues us girls have been cursed with LOL. If you have a FSA ordering these custom orthotics will be one of the best investments you'll make. The process is super easy and the turn around time was around 2 weeks or so to get them back.
By Mz.Armour
Awesome customer service quick response time
By Kevin B.
Mary gave a quick and helpful response to my issue. I'm very satisfied with the outcome.
By mDavid
The process was straight forward and didn't take much time. The insoles were delivered in a short amount of time and are great quality.
By Alexander T.
I have worn orthotic inserts for many years, but this was the first time I wore any from Bilt Labs. These are so comfortable and durable! Thank you for helping me to feel my best.
By Bruce K.
Customer service saw that I made two ordering errors and they reached out to me and made it right! It would have worked on in their favor, but their integrity and customer service won the day! And this customer for life!
By Cth
