Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Had a hiccup with 1 of 2 mold kits getting delayed with USPS. Reached out to y’all, and Mary responded with a game plan in case it was forever lost. Fortunately, the 2nd kit arrived a few days later so we’re all good. Appreciated the reassurance from Mary that I was in good hands if needed. Thank you!

I've been ordering from Bilt for years(formerly Urthotics when I first ordered) and the insoles have been amazing for work. I can walk all day and my feet don't have any pain! It's a decent deal too once they have your foot imprint.

Amanda, was phenomenal! She had thought of questions I didn't think to ask, and made sure all my needs were met. I'm so glad I purchased two pairs: one for work and one for everyday. Overall, the process has been easy and the team has been extremely communicative. I would recommend Bilt labs to anyone with feet issues, even me with no arch, long, skinny feet! Thank you, Amanda.

Getting an invoice for insurance was quick and efficient. Great Customer Service!

The Customer Service has been great from day one, when I wanted to make a change to my order. More recently I had a call with Amanda as there was something with my order they wanted to confirm. It was a very small thing that I don’t think most companies would have even noticed, but they still wanted to call me and confirm. And Amanda was really nice to talk with. Loved her attitude and demeanor.

I’ve had plantar fasciitis off and on for several years. But for the past year and a half I’ve had plantar fasciitis that just would not go away. After receiving my inserts. After a few months of using the inserts. I am finally pain free . Thank you

If you are in need of custom orthotic insoles, do not hesitate to use Bilt Labs! I have spent two years and too much money going to doctors trying to get custom insoles to correct multiple problems. When I received my insoles from Bilt Labs, I experienced instant relief. Yes, after two years, instant relief. Bilt insoles have helped me correct plantar facilities, a shin splint, supination AND pain in both hips when walking! Now I can actually walk for exercise without any pain. I am so happy! If you think this is all too good to be true, it’s not. Believe me when I say, the insoles are sleek and custom made to meet your specific needs. Mary in customer service is outstanding. You will not be disappointed.

Mary M, Has been such a blessing in this endeavor of my wife and I sending in our molds or foot castings. 5 Stars have been earned at this point, but I am sure that when we receive the final product, ALL will remain the same. There was a couple of details that We needed corrected to insure in the end our Items make it to us with out delay, as in we required an address change, as well as a FEW other things. I contacted customer service and my contact turned out to be Mary M. I am so happy that is was Mary, because she NEVER offered a Tone ( Via email ) as though She was annoyed with my several emails. Mary even asked me two questions that I felt were a security check to assure that I was who I truly am, and in the business that I am in. I LOVED the questions. My point, the customer service Mary M has provided Has 💯 approval from me. In today's world it is hard to find that type of kindness, and customer service when you make a phone call, or send a email to a company. Thank you..