Unihertz Official StoreReviews of unihertz.com

I heard about Unihertz from a friend and before ordering I read the reviews. They were devided between very good and very bad. I decided to give Unihertz a chance and ordered a Jelly Star. I also ordered a screen protecter by accident as I didn't realise there would be one in the box. When I asked, an hour later, to cancel this order Unihertz responded straight away and after a brief exchange of emails cancelled the order and refunded the money. I also contacted them when I had not received my phone and had some confusion about the tracking number. Again, they responded very promptly with helpful information and my phone was delivered safely. The phone arrived within a week of the order, well-wrapped and protected and so far I am very pleased and impressed with it. It seems to tick all the boxes for me. Thank you Unihertz.

Extremely highly recommended this platform unihertz, reason is I living New York and I order titan 2 and I got my phone well packages and also from super fast delivery 4-5 days. Also talking about titan 2 phone, highly recommended well rich finished and build quality this phone. ( premium quality. Keyboard is fully great finished. Talking about camera omg. I put this review coz I used I phone pro max all series and also google series fold also, but this price and quality I must say unihertz titan 2 is much better then other phone. Satisfaction ( 100 % ) highly recommended

TANK 3NEUF, 660€, il m'a fait 14 mois, le telephone était état neuf, l'écran tactile ne fonctionne plus du jour au lendemain. Réponse Unihertz : Hors garantie ! Cela fait le deuxième que j'achète, le premier c'est le chargeur qui ne chargeait plus au bout de 13 mois ! Jamais je n'achèterai plus avec cette société malhonnête, un camion peut rouler dessus mais le telephone lui ne fait pas plus que le temps de garantie. N'ACHETEZ JAMAIS CE TELEPHONE !

Outstanding phone! I really love this phone. It hasthe perfect size, it is practical, handy and very convenient. The phone keep me away from spending too much time on screen but at the same time has all features that I might need (outlook, maps, zoom, etc). I had a Google pixel before and this was the best switch I`ve made. No brainer if you are looking for a solid phone in a compact size

Great products. I bought the Titan 2 and it turned out to be an excellent choice. I didn't even realize how much I was missing a physical keyboard on a phone until I got it. Unfortunately I had a technical problem with the device, but Uniherz (even though they don't have service in my country) sorted everything out really fast and sent me a brand new replacement in no time. I highly recommend them and I'm definitely going to buy more stuff from their store.

Your Service staff has been very helpful in solving the problem of a lost package of an ordered accu for the Atom XL. The communication was best, there are not many companies, who always reply in time on customer requests. I appreciate that. The subequent Delivery reached me in time. And by the way: Thanks to the very helpful maintenance instructions on your Site was it possible, to repair the mobile Phone. It is working flawless again! Best Regards, Ralf

J'ai commandé un tank 3 pro Je l'ai bien reçu avec un délais de livraison correct Téléphone " soir disant " ultra résistant etc etc et une batterie qui devrait faire 24000mh soit un peu moins un mois d'autonomie Au bout de 2 mois je suis passer de 3 semaines d'autonomie a moins d'une semaine .. bref ça rester relativement correct car je m'en sert au niveau pro mais c'est ennuyeux pour un tel de 700 gr Puis, Il est tombé de moins d'un mètre téléphone totalement mort, y a des tel a 99€ qui sens sortent avec rien du tout ... Je les est contacter car j'ai acheter ce téléphone pour sa solidité et la longivité de la batterie, ils ont dit qu'il prenne ça en garanti directement car le tel ne doit pas casser ainsi, et la batterie ne doit pas perdre 69% de sa durée de vie après seulement 2 mois ... Ils l'ont dit avoir envoyé de quoi le réparer moi même " écran et batterie " ... Jamais reçu de numéro de suivit, jamais reçu de colis, cela fait 5 mois que j'attends ... Service après vente inexistant.. a fuir

This is not a post about whether Unihertz makes interesting phones. They do. Their concepts are genuinely creative and there are plenty of happy customers out there. This is a post about what happens when something goes wrong. I purchased a Titan 2 in March. Within a week I had a legitimate issue and requested a return. What followed was one of the most exhausting customer service experiences I've had with any company in any industry. The pattern works like this: you contact them with your issue. They respond asking for something — a description, a screenshot, a log, a video. You provide it. Then a new email arrives asking for something else. Then another. Each response resets the clock and delays resolution. There is no clear process, no timeline, no commitment. Just an endless series of new requirements designed — whether intentionally or not — to outlast your patience. At one point I was asked to switch carriers. My carrier is AT&T. I've worked in industries where I've seen this playbook before. It's the same approach used by certain health insurance companies whose customer service model is built around deny, delay, and exhaust — not resolve. I'm not saying Unihertz is doing this maliciously. But the effect on the customer is identical. Here's what I genuinely don't understand: Unihertz is a company that depends almost entirely on social media, YouTube reviewers, Reddit communities, and Kickstarter backers to survive and grow. Their audience is unusually tech-savvy, unusually vocal, and unusually connected. Why would a company in that position treat customer service as an obstacle course rather than an opportunity? A happy customer who had a problem solved quickly would have posted something very different here. So here is my honest warning: if you buy a Unihertz product and it works perfectly, you will probably love it. But if anything goes wrong — anything at all — be prepared for a process that will test your patience in ways the product itself never should. Buy with eyes open.