Saturday, November 7, 2026 · Customer reviews of US businesses
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237 reviews
Unihertz Official StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unihertz is dedicated to developing unique smartphones for niche groups of people. We have introduced the smallest smartphones, QWERTY phones, rugged phones, dual-screen phones, etc., and successfully launched several popular products among smartphone enthusiasts on Kickstarter.
Unihertz Official Store (unihertz.com) has 237 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
237 approved reviews, newest moderated first
Unihertz Atom L bestellt und nicht bekommen! Ich habe ein Unihertz Atom L bestellt und nicht bekommen. Das im Voraus bezahlte Geld habe ich bis heute auch nicht zurück bekommen! Meine Bank versucht es grade zurückzufordern. Bin mal gespannt was dabei heraus kommt!
By Udo K.
I've ordered an ATOM XL phone through the unihertz website. An empty parcel has been delivered through Amazon Logistics in UK. I've contacted the customer service but they are not helpful, they are simply telling me to contact Amazon logistics but they have zero information about this and clearly the seller should be taking care of these issues. I can see this happened to others here trustpilot, what a shame really.
By Berker
J'ai commandél le 2 septembre 2021 sur le site "Unihertz" un Smartphone Jelly 2. Au jour d'aujourd'hui, je n'ai toujours rien reçu. Je leur ai envoyé plusieurs mails et un recommandé (sans réponse) pour avoir des explications. Pour eux le colis est livrée suivant les informations du transporteur. Pour ma part je n'ai rien reçu et pas moyen d'avoir de leur part les coordonnées du transporteur. Ils répondent plus à mes mails. Déplorable et pas sérieux! Je déconseille fortement d'acheter chez eux car j'ai eux l'information que ce problème était courant chez Unihertz pour les envois en France.
By patrice A.
My husband and I bought the jelly 2 from the website on August 23. - well over five weeks ago. We received a package one week later. However, in stead of the phone they had sent us a spare battery for the jelly 1. An honest mistake I'm sure. So we wrote Unihertz and explained the problem. We sent photos as instructed. They'd look into it, they said. And then we waited. Guess what. We are still waiting. We wrote them twice since the first exchange. They are apparently still ''investigating'' and they haven't shipped the phone. Yes, the one we payed for 5 weeks ago. And now they're not even answering our request for an update on the case. It is unacceptable. I'm very frustrated and displeased with this whole affair. I need a new phone, that's why we bought it. The customer service is poor. We never got a tracking number with our initial order and now they don't reply to our emails. I'm starting to fear we've been scammed. Please prove me wrong, Unihertz!
By Agnete W.
I ordered Jelly 2 phone on the website, Paid with paypal. To the Netherlands. After 2 days i got ONLY a tracking code without Shipping company information. After sending about 10 e-mails with the question: What company did you use to ship phone? i only got an email with ONLY the tracking code again without any information. After 2 weeks of asking the shipping company name, i finally got an email with the company name: DHL I tracked this code on the DHL.com website and it said: YOUR SHIPMENT IS SEND BACK TO THE SELLER. SO UNIHERTZ WAITED TO PROVIDE ME WITH INFORMATION UNTILL IT WAS SEND BACK TO THEM! DONT BUY FROM THESE SCAMMING COMPANY ITS A SHAME!!!! INSTEAD OF SAYING SORRY: UNIHERTZ EMAIL SAID: You should gave the correct adress. How did you send my package if you had a wrong adress? WHY did you not provide me with information BEFORE it was send back? NOW I HAVE TO DEAL WITH STUPID PAYPAL REFUND!
By Jay
