Easy!
Everything was easy from ordering the phone to setting it up and transferring my stuff from my old phone.
By Gina T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
237 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unihertz is dedicated to developing unique smartphones for niche groups of people. We have introduced the smallest smartphones, QWERTY phones, rugged phones, dual-screen phones, etc., and successfully launched several popular products among smartphone enthusiasts on Kickstarter.
Unihertz Official Store (unihertz.com) has 237 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
237 approved reviews, newest moderated first
Everything was easy from ordering the phone to setting it up and transferring my stuff from my old phone.
By Gina T.
Shipping is fast and products are great. I have yet a reason to complain.
By Caleb F.
Schnelle Lieferung gute Qualität
By A.Hundt
I appreciate that I was able to replace my own screen and that instructions to do so were available online. That being said, removing the screen was very difficult as I was not given any tools to do so. I ended up causing some cosmetic damage to my phone as I tried to pry off the screen with a flathead screwdriver.
By Brian
Return policy was not clear. Says free returns but returns are only accepted if there is an issue with the product. Even though I didn't even use the device, it can't be returned. I got it as a gift for someone who didnt want it. Very frustrating on the waste of money
By MYG
Swift service for repair parts.
By Reuben S.
Have not received item even though usps says it was delivered. Will be reversing the charge for the purchase.
By Chris in S.
Great, quick service. Please make more PKB phones. Keep up the good work.
By Arthur B.