Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
227 reviews
Turf Factory DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Helped me get our order #15272 out that same day which helped us tremendously. Always friendly and helpful.
By Benton
Response from Turf Factory Direct· Feb 20, 2020
Benton, that is amazing to hear. We try out best to meet the needs of our customers. We are excited you chose us!
Great prices and great service.
By Tim
Response from Turf Factory Direct· Feb 14, 2020
Thank you for the kind words, Tim. Thank you for taking the time to write a review!
I had the pleasure Of working with Brandy. Very professional and help me through the sale. It has not yet been delivered but so far five stars and I will give another five stars after hopefully successfully everything gets there thank you
By Elizabeth
Response from Turf Factory Direct· Feb 14, 2020
Hi Elizabeth, thank you for the kind words! We are so happy to have you as a customer!
I haven't received the product yet but TFD's customer service is excellent. I had to amend the order almost as soon as it was booked and they were great.
By Matt
Response from Turf Factory Direct· Feb 14, 2020
Thank you, Matt. I am glad we were able to assist you. Thank you for allowing us to help with your turf needs!
Great company to work with, kept me informed throughout the process, answered all my questions, and were very polite in doing so. Would definitely do business with them again!
By Kyle P.
Response from Turf Factory Direct· Feb 14, 2020
Thank you so much for your kind words! We hope we exceeded your expectations. We are so happy to have wonderful customers like you. Please keep us in mind for any future turf purchases!
This product far exceeded my expectations and quality . I knew it was a great product because of the reviews but in all honestly it’s better than it needs to be . It’s a great value and we look forward to years of enjoyment not to mention our dogs can’t stop rolling on it! Easy to install , no inlay sand necessary , highly recommend this product!! NO MORE MUDDY BACKYARD ISSUES ! Great and helpful knowledgeable staff , super fast delivery... enough said , If you’re thinking about ordering this product and riding the line do it , you won’t be sorry .Don’t be fooled by a cheaper price trust me the stuff is worth every penny.
By Mike C.
Response from Turf Factory Direct· Feb 14, 2020
WOW!! Thank you so much, Mr. Cirillo. It is so very nice of you to take the time to write a wonderful, detailed review. We are thrilled you're happy with our product. Amazing customers like yourself make our job easy!
Website was easy to maneuver through. I called and was assisted in purchasing the best product for what my business was looking to do. Customer service was great and helped me along the way, made it very easy. Thank you again for everything and look forward to doing business with Turf Factory Direct in the future. Nicolas
By Nicholas
Response from Turf Factory Direct· Feb 14, 2020
Hi Nicholas, thank you so very much for taking the time to review our product. We are so glad customer service was able to assist you efficiently. We look forward to earning your business in the future as well!
Great to work with, great product line.
By Jason K.
