Turf was better than expected
Turf was better than expected, very high quality!
By Brian D.
Response from Turf Factory Direct· Apr 8, 2020
Thanks so much Brian! And thank you for trusting us with your turf needs.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
227 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Thank you for considering Turf Factory Direct for your turf needs. Located in the “Carpet Capital of the World” gives us the advantage of providing synthetic turf for every application imaginable and the ability to ship fast at discounted pricing. Along with our wholesale pricing, we deliver excellent customer service. At Turf Factory Direct, we have sales reps standing by to assist our customers with making efficient and effective ordering decisions. Along with our superb customer service, our pricing is unbeatable. We also offer free or deeply discounted shipping rates on every purchase. Our #1 goal is maintaining low overhead, which, in return, allows us to keep our pricing the most economical yet highest quality American Made synthetic turf online today!
Turf Factory Direct (turffactorydirect.com) has 227 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
227 approved reviews, newest moderated first
Turf was better than expected, very high quality!
By Brian D.
Response from Turf Factory Direct· Apr 8, 2020
Thanks so much Brian! And thank you for trusting us with your turf needs.
This is difficult time and Turf Factory Direct manage to meet my demands in a timely response. If I receive the produce in the same way I receive their service, than this will be a great product and I will give another excellent rating.
By Arnold C.
Response from Turf Factory Direct· Apr 8, 2020
Thank you so much! We appreciate your business.
Shipped in timely fashion. Sales team kept in touch via email about shipping. Overall good, easy experience.
By Ethan O.
Response from Turf Factory Direct· Apr 1, 2020
Thanks so much, Ethan! We appreciate your positive feedback.
Ordered 7,000 sq fit of turf. Turf was just like sample. Arrived quickly on a goose neck trailer and was easy to unload.
By Fletcher's Hitting C.
Response from Turf Factory Direct· Mar 28, 2020
Thank you very much for your business. We wish you the best in your business. Also, please post pictures for us to see once you get everything together!!!
Brandy was amazing. Helpful, knowledgeable, and a true professional. Answered all of my hard questions and made the sale. Thank you for having a qualified, sweet person at the other end of the phone!
By Doug
Response from Turf Factory Direct· Apr 1, 2020
Hi Doug, thank you so much for the positive review of our company and especially Brandie. We appreciate your thoughtfulness and consideration in choosing us for your turf needs!
So far the service has been great. Brandy was a pleasure to work with and facilitated all my questions and needs. Just ordered my turf this morning.
By Chris G.
Ryan was awesome helping out with my order. He was very knowledgeable about the inventory and the different types of turf I should use for my facility.
By Lisa
Response from Turf Factory Direct· Feb 20, 2020
Thank you, Lisa! We are thrilled to have Ryan on our team. Thank you for giving us the opportunity to help with your facility needs. We appreciate customers like you :).
Good questions insured that I received the correct product for my application. Thanks, well done
By Tammy
Response from Turf Factory Direct· Feb 20, 2020
Thank you very much, Tammy! We appreciate your positive feedback.