Titan's KitchenReviews of titanskitchen.com

8206 Louisiana Boulevard Northeast, Albuquerque, New Mexico

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The Fair Hearing score

4.1/ 5

Great

152 reviews

Titan's Kitchen4.1Great

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About Titan's Kitchen

Titan's Kitchen creates premium titanium kitchenware for people who care about what they cook with every day. We built the brand around a simple idea: the products in your kitchen should feel safe, durable, and worth using for years. Our assortment mainly consists of titanium pans, pots, utensils, and cutting boards.Our focus is on high-quality titanium cookware designed for customers who want a cleaner, more intentional cooking experience. We believe great cookware should combine performance, longevity, and peace of mind — without relying on short-term trends or disposable quality.We believe the your cookware should be as healthy, durable, and dependable as the meals you make for your family.

Titan's Kitchen (titanskitchen.com) has 152 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: titanskitchen.com
Website: titanskitchen.com
Category: Bathroom & Kitchen
Location: Albuquerque, New Mexico
Listed on The Fair Hearing: 2026

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Jul 8, 2026

Think twice before buying from Titans…

Think twice before buying from Titans Kitchen. I purchased a frying pan from this company, and it arrived damaged. The quality of the product was also far below what was advertised on their website. Their website states that if you are not satisfied with your purchase, you can return it within 100 days for a full refund. Based on this policy, I contacted customer service. They initially told me they would provide a return address and issue a full refund once they received the item. After waiting several days without receiving the return details, I contacted them again. Instead of providing the return address, they offered me a 25% refund and asked me to keep the product. I declined because I wanted to return the damaged item and receive the full refund promised in their return policy. They then increased their offer to 40%, and later to 50%. After going back and forth, I eventually accepted the 50% refund because I no longer had the time or energy to keep fighting for what their own return policy appeared to promise. I was also told that the damaged items would be replaced, but I have still not received the replacements. This experience was very disappointing. The product quality did not meet expectations, I received damaged items, and the return process did not match what was advertised. I hope the company improves both its product quality and its customer service so other customers do not have the same experience.

By Lijo J.

Response from Titan's Kitchen· Jul 8, 2026

Hi Lijo, We’re sorry to hear that your experience didn’t meet your expectations. We’d like to clarify that our support team offered two options in line with our policy: you were welcome to return the cookware for a full refund, or, if you preferred to avoid the inconvenience of an international return, we also offered the option of keeping the product with a substantial partial refund. The partial refund was provided as an alternative for your convenience, not as a replacement for your right to return the product. Our goal is always to provide customers with the solution that best suits their preferences while honoring our return policy. We’re sorry that the outcome still left you disappointed. If you would still like to discuss your case or the replacement items, please contact us at [email protected] and we’ll be happy to assist. Warm regards, Titan’s Kitchen Team