Titan's KitchenReviews of titanskitchen.com

Response from Titan's Kitchen· Oct 19, 2026

Hi Michael, We're sorry to hear that your experience with our pans hasn't met your expectations, and we understand your frustration. Our titanium cookware is designed to provide excellent cooking performance without the use of traditional non-stick chemical coatings. One of the biggest factors in preventing food from sticking is allowing the pan to preheat properly before adding oil and food. Using low to medium heat generally works best, although certain foods may require slightly higher temperatures to achieve proper browning. Regarding your refund request, we want to reassure you that we do offer a 100-day money-back guarantee. As outlined in our return policy, customers are responsible for return shipping costs. We understand that international return shipping can be inconvenient, which is why our customer support team also offers alternative solutions, such as partial refunds, for customers who prefer to keep their cookware. We certainly don't want you to feel that your concerns are being dismissed. Our team remains available to assist you with the return process or discuss the available options, and replies to any message. If you need any further assistance, please reach out to us at [email protected]. We're happy to help. Warm regards, Titan's Kitchen Team

Response from Titan's Kitchen· Oct 18, 2026

Hi Lynne, We're sorry to hear you're still feeling frustrated, and we understand that you'd like this resolved as soon as possible. Our customer support team has actually responded to your emails. Could you please check your inbox, including your spam or junk folder, in case our reply was missed? We genuinely want to help you resolve this. Working directly with our customer support team is generally the quickest way to find a solution, as bank disputes can involve lengthy processing times. Please rest assured that we're happy to assist you and work towards a satisfactory resolution. Warm regards, Titan's Kitchen Team

Response from Titan's Kitchen· Oct 14, 2026

Hi Mark, Thank you for sharing your concerns. We understand the importance of transparency, especially when it comes to the materials used in cookware. We'd like to clarify that we can provide documentation regarding our cookware's material composition, safety testing, and relevant certifications upon request. We have nothing to hide and are happy to help customers make informed purchasing decisions. We invite you to contact our customer support team directly at [email protected], and we'll be happy to assist you with the information you've requested. We take product safety and customer trust very seriously, and we appreciate the opportunity to address your concerns. Warm regards, Titan's Kitchen Team

Response from Titan's Kitchen· Oct 13, 2026

Hi Malcolm, We're sorry to hear about your experience and appreciate the opportunity to clarify a few things. Firstly, the 50% discount offered through our website is automatically applied, meaning no discount code is required. As indicated in the email, simply following the link takes you to our website, where the discounted prices are already displayed. There is no additional code to enter at checkout. We also want to address your concerns regarding your personal information. We do not sell or share our customers' personal information with third parties for marketing purposes. We're sorry to hear you've been receiving unwanted calls, but these would not have resulted from us selling your information. Regarding your emails, could you confirm which email you sent it to? Our support team handles every support ticket within 24 hours, so something may have gone wrong if you did not receive a response. Please let us know. We take transparency and customer trust very seriously, and we never want anyone to feel misled by our offers. If you're still having trouble accessing the advertised discount, please reach out to our support team so we can help you directly. Warm regards, Titan's Kitchen Team

Response from Titan's Kitchen· Oct 11, 2026

Hi Jay, We're very sorry to hear about your experience, and we completely understand your frustration, especially considering the size of your order. We would like to clarify that our customer service team never confirmed that your entire order had been successfully delivered. Rather, they explained that the shipping carrier had marked the shipment as delivered in their tracking system. As this issue was only brought to our attention yesterday, our team has already requested some additional information and is actively investigating the discrepancy. Please rest assured that your case remains open, and we certainly don't consider an order resolved simply because a carrier marks it as delivered. We take missing items very seriously and are committed to making sure you receive everything you ordered. We kindly ask for a little patience while our team investigates what happened and works toward a resolution. If you have any further questions or additional information that might help, please don't hesitate to reach out to our customer support team. We're always happy to help and want to make sure this is properly resolved. Warm regards, Titan's Kitchen Team

Response from Titan's Kitchen· Sep 22, 2026

Hi, We’re sorry to hear you’ve had trouble reaching us. Please double-check that your emails were sent to [email protected], as this is the correct email address for our customer support team. We aim to respond to all inquiries within 24 hours. Regarding the phone call, it’s possible you reached us outside of our operational hours, which would explain why no one was available to answer at the time. Please reach out to us again at [email protected] with your order details, and our team will be happy to look into this and make sure you receive the help you need. Warm regards, Titan’s Kitchen Team

Response from Titan's Kitchen· Sep 20, 2026

Hi Madalinea, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your first experiences with the pans have been frustrating. From what you’ve described, it sounds like the cooking temperature was too high. Our cookware transfers heat very efficiently, so it generally requires lower heat than many conventional pans. Excessive heat can cause food to stick more readily and can also cause the discoloration or ring you noticed. The good news is that this type of discoloration is harmless and can be removed. We’d recommend trying again at a noticeably lower temperature: preheat the pan gently, add a small amount of oil, and then add your food. Once the temperature is right, you shouldn’t need to constantly monitor the pan, and the cooking and cleaning experience should be much easier. We’d genuinely like to help you get the performance the pans are designed to provide. Please reach out to us at [email protected] and our team will be happy to walk you through the cooking method and also help with removing any remaining residue or discoloration. Warm regards, Titan’s Kitchen Team

Response from Titan's Kitchen· Sep 18, 2026

Hi Ruth, Thank you for sharing your concerns. We’re sorry to hear that the pan wasn’t the right fit for you. We would like to clarify that our 100-day money-back guarantee absolutely applies to your order. You are welcome to return the pan within the guarantee period and receive a full refund of the purchase price once the return is received. The guarantee does not mean that return shipping is complimentary, and our return policy states that customers are responsible for return shipping unless there is a product defect. Our New Mexico address is not a returns warehouse. Returns are therefore sent to a designated return facility, which is why our support team provided you with a different return address. Regarding the weight, our titanium pan is actually among the lightest cookware options available, especially compared with traditional cast iron and many other heavy-duty pans. Of course, how a pan feels in the hand is personal, and we completely understand if it still feels heavier than you would prefer. We’d also like to clarify that you are not restricted to only the oils mentioned in the instructions. Those recommendations are provided to help achieve the best cooking performance, but other suitable cooking oils can be used as well. We’re sorry that the return process has left you disappointed, but we want to reassure you that your 100-day money-back guarantee remains valid and you can return the pan for a full refund of the purchase price. If you need any further help with your return, please reach out to us at [email protected] and our team will be happy to assist. Warm regards, Titan’s Kitchen Team