Easy to learn/use
Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice.
By Brittany B.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Easy to learn/use. Excellent customer service. Does everything I need for my small therapy private practice.
By Brittany B.
TherapyNotes has EXCEPTIONAL customer service. They are available 24/7 and every time I have called (weekends, evenings, all times of the day) the person on the other end of the phone has been knowledgeable, friendly, and super helpful in resolving every questions I've had or problem I've run into. It makes using Therapynotes as my EHR and billing platform very accessible. I would highly recommend it to anyone.
By Mary M.
Very personable and supportive! Also, super quick turnaround time on dealing with reported issues, and clear tracking via email after my initial call to report an issue. Overall, great support experience!
By Morgan
Quick response
By PATIENCE Ronke A.
I love everything about it. It is easy to follow and how it is set up. Today for the first time I used customer service and she was wonderful and walked me through step by step of understanding what was going on.
By Angel L.
They always have the answer and explain the procedure for you to follow to the tee! They are quick with there responses. I have never ever had a problem with this support team. They take there jobs serious and it shows.
By cindy C.
TherapyNotes LLC is wonderful regarding their prices, support, capability. I used them for my private practice and have had only good interactions with them. From sales to support they are awesome! Always a follow-up, always polite, always continuing to enhance what they already have. Highly recommend for solo practice or multiple practitioner practice.
By Andrea B.
So thorough
By Virginia E.