Great service
Great service. Guided me through step-by-step. She held my hands as she let me through the gates. Thank you.
By ADEOYE/LUCY I.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
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TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Great service. Guided me through step-by-step. She held my hands as she let me through the gates. Thank you.
By ADEOYE/LUCY I.
Taylor H went above and beyond! Communication and compassion at a level I have rarely seen from customer service in my lifetime. Wow!!!
By Darren F.
I so appreciate TherapyNotes support team! They walked me through how to change my coding error, and also showed me there simple system for billing Medicare in the same call! Who knew?!
By Steve K.
I have used Therapy Notes for over 10 years and have had been pleased. They have made many improvements over the years. They over 24/7 live customer support.
By Debra Schaaf, P.
I honestly cannot imagine a more helpful support team. There is hardly any wait time when I reach out. Every person I’ve spoken with has been incredibly knowledgeable and such a delight! They truly go above and beyond!
By Megan H.
I'm new to therapy notes, so far it has been a great experience. Customer service I find to be very timely and helpful. They took the time to show me how to navigate through the system and sent follow up instruction. Everything one I have ever spoke with was friendly attentive and help. I highly recommend use of this system
By Sheri D.
TherapyNotes has provided such an easy way to transition into private practice. The customer support is fantastic!
By Jennifer C.
I have been using therapy notes as my private practice EHR for six weeks. I have found it easy to navigate. I appreciate the billing and insurance billing assistance. The 24 hour help line has saved me a lot of time. The help folks are patient, friendly, answer my questions and walk me through learning the new system. At times the help desk has helped me articulate what my question even is. The 24 /7 assistance is why I chose therapy notes and it is working very well for me, 6 weeks in.
By Margaret