Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
TherapyNotes, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
TN support staff is always helpful and available 24/7. They frequently update the system to add more features. I highly recommend TherapyNotes for any behavioral health provider.
By Lynn L.
Response from TherapyNotes, LLC· Jun 19, 2026
Thanks Lynn! :)
There is no better customer service support than TherapyNotes, in any industry, anywhere on the planet, period. (Terms and conditions apply. "Best anywhere on the planet" is a subjective statement as I have not actually traveled to all 195 countries to test their customer service.) In my experience, TN is always available, always helpful, always extremely friendly and supportive. Never had a bad experience since 2022. Thank you!
By Jennifer W.
Response from TherapyNotes, LLC· Jun 19, 2026
What a wonderful review, Jennifer! Thank you!
I chose to switch to TherapyNotes to achieve a platform aligned with my workflow as a solo practitioner. I gained more than intended, mostly because of the outstanding 24/7 customer service.
By Patricia S Greim, P.
Response from TherapyNotes, LLC· Jun 19, 2026
Thank you Patricia!
the support team is so responsive and helpful. I know I will always get the help I need
By Emilyl L.
Response from TherapyNotes, LLC· Jun 19, 2026
Thank you Emily!
Therapynotes is built for counseling and NOT for prescribers. We have experienced frequent updates which break functionality in the middle of the business day, a glitchy and feature-poor billing system, and random service outages which grind our practice to a halt. After our frustrations grew to the point we decided to leave them and move to another EHR, they informed us that they cannot provide our patient records in a bulk download, requiring our office staff to spend literally dozens of hours manually downloading and renaming notes individually. My advice to you - if you are considering TherapyNotes as your EHR, look elsewhere. They are a marketing company with software attached.
By Peter G.
Response from TherapyNotes, LLC· Jun 19, 2026
We are a software company, not a marketing company. We have hundreds of full-time engineers. Our marketing team is about 6 people. Sorry you didn't like your experience with us. I hope you found something that better fit your needs.
I rarely have to wait to get connected with someone. Someone is always available and willing to help. When I feel like I've hit a wall with insurance companies, I can call Therapy Notes and make some headway. On this particular date, Frankie was so helpful and kind. He walked me through step by step what needed to be done with a particularly sticky situation. I just wish it was this easy working with insurance companies!
By Marianne W.
Helpful and professional
By Mary M.
Consistently excellent communication and resolutions to my inquiries Staff are all well trained, therapy notes support is professional & polite and always helpful!
By Ajm
