Great Customer service
Love that there's 24 hour customer service, and everyone is so helpful!
By ad
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Love that there's 24 hour customer service, and everyone is so helpful!
By ad
Emilie was very friendly and extremely helpful. This was my first experience calling the helpdesk and I was pleasantly surprised at how helpful and easily resolved my issue was.
By Polly M.
The best customer service you could ask for! You are always able to reach them within minutes, you talk to a live person who helps you in real time, and then sends you a follow up email explaining how they assisted (in case you forget in the future!)
By Carolyn C.
Every time I call or email TherapyNotes support they get me back on track in minutes. The best support of any company I've ever dealt with!
By Mike B.
I am very impressed by the support I have received from Therapy Notes. The team always responds quickly to my email queries. They understood the problem and helped me to fix it with their detailed instructions.
By Laura A.
The rep I spoke to was friendly and helped me with multiple questions. I felt heard and left the conversation excited that I learned 3 more features on the site.
By Geannine L.
Prompt and professional response and provided guidance for my meeting
By Mitarho
The customer service is very good. They are patient and able to resolve customers issues
By Dorothy A.