TherapetMDReviews of therapetmd.com

Response from TherapetMD· Nov 11, 2024

Hi Kaitlyn, It sounds like Therapet has really transformed your multi-cat household! It’s great to hear that it helps with managing both anxiety and aggression, creating a much calmer environment. Having something that brings balance to the different personalities must make a huge difference. Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 12, 2024

Hi Cathy, Thank you for sharing your experience with us. We’re sorry to hear that the diffuser's scent caused discomfort and that you feel misled about our return process. We understand how frustrating this must be, and we want to do our best to make things right. One of our customer service representatives has already reached out to you directly and is currently reviewing your case. Our goal is to resolve this for you as quickly as possible and offer the best solution that meets your needs. Regarding the return policy, we aim to be as transparent as possible. While we do have guidelines for product returns, including restocking fees in some cases, we understand that each situation is unique. Our support team is here to work with you on a fair resolution. We hope to turn this experience around for you. Please keep an eye on your inbox as our team continues to work with you directly. Thank you for your patience and understanding. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 11, 2024

Hi, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 11, 2024

Hi Diana, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 12, 2024

Hi Mariann, Thank you for sharing your experience! It’s great to hear that after trying other brands, this product has been the most effective in helping to calm your pet. We’re so happy it’s helping to bring some calm to your home. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 11, 2024

Hi Danielle, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards Dawtie of TheraPetMD

Response from TherapetMD· Nov 11, 2024

Hi Karmen, Thanks for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 12, 2024

Hi Cherry, We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the level of service we strive to provide, and we deeply regret the delay in responding to your concerns. To assist you as quickly as possible, we will review your order and investigate the issue with your unit. In the meantime, we kindly ask you to provide the email address associated with your account and your contact information. This will help us locate your account and ensure we address your concerns promptly. Thank you for bringing this to our attention. Please rest assured that we are committed to resolving this matter and will get back to you as soon as possible. We value your feedback and appreciate your patience as we work to make things right. Best Regards, Dawtie of TheraPetMD