TherapetMDReviews of therapetmd.com

Response from TherapetMD· Nov 6, 2024

Hi Sarah, It’s funny how you don’t realize how well these products work until you stop using them! Sounds like the diffuser was definitely helping your cat stay calm and on track with her litter box. It’s amazing how quickly they make a difference. Thanks for sharing—this is super helpful for others who might be on the fence about trying it! If you have any other updates or questions, feel free to reach out. We’re here to help! Dawtie of TherapetMD

Response from TherapetMD· Nov 5, 2024

Hi Allison, Thank you so much for your kind words! We're thrilled to hear that you found the ordering process quick and easy, and that you enjoyed the special offers. Making sure the process is as seamless as possible for our customers is a top priority. We're glad the product reached you quickly and appreciate your feedback—it means a lot to us! If you have any other updates or questions, feel free to reach out. We’re here to help! Regards, Dawtie of TherapetMD

Response from TherapetMD· Nov 12, 2024

Hi Jamie, We sincerely apologize for the negative experience you've had with our product and customer support. We completely understand your frustration, and we deeply regret that our service did not meet your expectations. We truly appreciate your feedback, as it gives us the opportunity to improve. We understand that the solution provided felt inadequate, and we are genuinely sorry for the inconvenience this has caused. Our goal is always to provide a helpful and fair resolution, and we regret that this wasn’t the case for you. We hope that you would consider giving us another chance to address your concerns. We are committed to working with you directly to resolve this situation to your satisfaction. If you could kindly provide us with the opportunity to continue the conversation, we would be more than happy to help you with a solution that is fair and appropriate. Thank you for sharing your experience, and we sincerely hope to have the chance to make things right. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 5, 2024

Hi Laura, Thank you so much for sharing your experience with us! It sounds like you've done an amazing job with the transition, and we're glad to hear Therapet has been helpful in making things a bit calmer. If you have any other updates or questions, feel free to reach out. We’re here to help! Regards, Dawtie of TherapetMD

Response from TherapetMD· Nov 12, 2024

Hi Virginia, We sincerely apologize for the experience you've had with our product and the challenges you've faced in trying to resolve the issue. It is always our goal to provide a solution that works for both pets and pet owners, and we regret that this product did not meet your expectations. We are truly sorry that the product seemed to increase aggression and spraying, as this is not the intended result. We also apologize for the leaky bottles and for any inconvenience caused by the product not lasting as expected. Regarding the return process, we understand your frustration with the restocking fee and the return shipping costs, and we apologize if this was not clearly communicated in our policy. We strive for transparency and will review our return process to ensure better clarity moving forward. We value your feedback as it helps us improve, and we would appreciate the opportunity to address your concerns directly. If you’re open to it, please reach out to our support team so we can work towards a fair resolution. Thank you for your understanding, and again, we deeply apologize for the inconvenience caused. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 5, 2024

Hi Zack, It sounds like you’ve had success with this approach before, so hopefully, it’ll work out just as well with your younger cats! Gradual introductions and giving them time to adjust is key, especially with such a difference in age and energy levels. Using calming aids can definitely help ease them into sharing their space. If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 4, 2024

Hi Deborah, Thank you for sharing your experience! It's amazing how much of a difference these diffusers can make in helping pets feel comfortable in a new home. It sounds like you found the perfect solution for helping your new cat settle in. If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 4, 2024

Hi Patricia, Thank you for sharing your experience! If you have any other updates or questions, feel free to reach out. We’re here to help! Best Regards, Dawtie of TheraPetMD