TherapetMDReviews of therapetmd.com

30 N Gould Street, Sheridan, Wyoming

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The Fair Hearing score

4.4/ 5

Great

3,136 reviews

TherapetMD4.4Great

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About TherapetMD

Your feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!

TherapetMD (therapetmd.com) has 3,136 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: therapetmd.com
Website: therapetmd.com
Category: Pet Stores
Location: Sheridan, Wyoming
Listed on The Fair Hearing: 2026

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Nov 10, 2024

Made my Husband Sick

I had high hopes for this product, but I do NOT recommend. We plugged it in right away, and the next morning my husband was so dizzy he could hardly move. We could not figure out what was going on. We left the house (me driving as he was unable), and he started feeling better, so we thought it was just a fluke. The next morning he was completely dizzy and couldn’t function again. And he is a very strong, very physically active man. We were baffled and very concerned by what was causing this. Later that day he was still feeling bad and said he wondered if it could be caused by this product. It hit me like a ton bricks, so I immediately unplugged it from the wall and put it back in its packaging. As the day went on, he was feeling fine again and has not had one dizzy spell since. There is no doubt in my mind that it was the cause of the health issue that he was having, and I do not recommend this to anyone. Seems to be very dangerous. At that time, we had a lot going on, preparing for a vacation, etc, and I had put the box in a drawer, fully intending to return it, but time got away and we went on our vacation, and upon return it was a few days past the 30 day guarantee, but I thought maybe I could contact the company and they would go ahead and honor it, but they refused. Buyer beware.

By Disappointed

Response from TherapetMD· Nov 12, 2024

Hi, Thank you for taking the time to share your experience. We’re truly sorry to hear about the situation with your husband and the distress it caused both of you. Your health and safety are incredibly important to us. While our diffuser is designed to be safe for homes with pets and people, we understand that everyone can have unique sensitivities. We never want our customers to feel uncomfortable or unsafe using our products. Your feedback is valuable, and we will be sharing it with our product development team to ensure any potential issues are thoroughly reviewed. We understand that missing the return window was disappointing, especially given the circumstances. Our 30-day guarantee is in place to ensure customers have time to try the product, but we recognize that life happens, and we’re sorry if our approach felt rigid. We strive to support our customers as much as possible, and we appreciate your transparency in sharing your experience. If there’s anything more we can do to support you, please don’t hesitate to reach out. We’re here to help and want to ensure you feel heard and valued. Best Regards, Dawtie of TheraPetMD