Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
448 reviews
tesery.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".
tesery.com (tesery.com) has 448 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
448 approved reviews, newest moderated first
I bought several items which were not delivered so far. But not because of Tesery. I rate five stars for the customer support, they were real professionals. After buying în Christmas sales the rear infotainment system and because currently they have a bigger discount they compensate the difference. I will come back with review for the products
By Radu D.
Large selection. Good photo and video overviews. Recieved as advertised and pleased.
By Steve H.
The selection was good and buying was easy. The ordered products arrived quickly.
By iojala
They have a bad return and refund system, sent email requesting a return and refund, have not heard back, won't be purchasing from this vendor in the future.
By Lawrence H.
Response from tesery.com· Apr 19, 2024
Upon reviewing our records, we were unable to locate any orders matching the details provided. While we value all customer feedback, we would appreciate the opportunity to address your concerns directly. However, without an order reference, it's challenging for us to investigate and resolve the issues you've encountered. Additionally, based on your Trustpilot account, 1: it is an unverified account; 2: it is your first review; 3: we did not find your order. We kindly ask you to retract the damaging statements against Tesery. We urge the Trustpilot platform to thoroughly consider the authenticity of all reviews, rather than solely targeting merchants for payment. At Tesery, we are committed to providing high-quality products and exceptional customer service. We stand behind the quality of our offerings and ensure that they meet the standards expected by our customers. We encourage all our genuine customers, when facing any issues, to contact our customer service team and provide your order details so that we can assist you further and resolve any problems you may have encountered. We are dedicated to resolving this matter to your satisfaction and ensuring a positive experience with our brand. Sincerely, Tesery Team [email protected]
I bought a rear seat heater screen and some gadgets during the black week at a very s3xy price. 'though I live in Germany, the parcel arrived within a bit more than one week- happy with it. Installing the screen however was a bit exciting as there was no mounting instruction enclosed, just a very slim instruction manual. With some technical skills, it is however no problem. I also ordered a pair of door logo lights which install was easy and which work perfectly. All mentioned goods have been working well so far and my rear passengers really appreciate the new functionality. Just the missing installation manual leads is why I rate it only 4 stars. But I had no complaints or claims so far so I cannot report about their service.
By Patrick P.
A bit difficult to install tesla instruments because there were no clear installation instructions. Even though it was the most expensive one out there the installation video gave the wrong instructions. There is no clear date of delivery of the products.
By ΑΝΔΡΕΑΣ Π.
Great website. Great communication.
By Bren B.
Ordered auto presenting light up door handles. They don’t work. They’re extremely glitchy. The rear handles pop out and immediately go back in. The my don’t light up with the blinkers and they don’t auto present when I approach the car. I’ve contacted support and all they did is send me the install guide again that has no troubleshooting tips and then asked for a video to show the handles not working. I provided a video to prove they don’t work and they went silent. I’ve since repeatedly emailed with no response for days. I spent a lot of money on an installer for these. More than they cost. Now I’m just out that money. Even if you do it yourself you’ll just waste that time. Time is money. I will have to pay the installer again to remove them now. Chargeback through the bank appears to be the only way to get the money back for the part.
By BrentS
Response from tesery.com· Apr 19, 2024
Upon reviewing our records, we were unable to locate any orders matching the details provided. While we value all customer feedback, we would appreciate the opportunity to address your concerns directly. However, without an order reference, it's challenging for us to investigate and resolve the issues you've encountered. Additionally, based on your Trustpilot account, 1: it is an unverified account; 2: it is your first review; 3: we did not find your order. We kindly ask you to retract the damaging statements against Tesery. We urge the Trustpilot platform to thoroughly consider the authenticity of all reviews, rather than solely targeting merchants for payment. At Tesery, we are committed to providing high-quality products and exceptional customer service. We stand behind the quality of our offerings and ensure that they meet the standards expected by our customers. We encourage all our genuine customers, when facing any issues, to contact our customer service team and provide your order details so that we can assist you further and resolve any problems you may have encountered. We are dedicated to resolving this matter to your satisfaction and ensuring a positive experience with our brand. Sincerely, Tesery Team [email protected]
