tesery.comReviews of tesery.com

Summary: No customer service response. I purchased a NovaPads Air-Foam Mattress Pro for Model Y / Y Juniper for $229. Four months later, a few uses, the mattress began to take on air (self- inflate) while not connected to any power source and with compressor in the Off position. It has taken on so much air that it no longer fits inside its designated storage space in the Model Y trunk. I emailed Tesery Customer Service for help, it’s been two weeks and no response whatsoever.

I placed an order on 20th June after reading delivery times 7-13 days, as I needed it for a trip. Its now been 18 days and still nothing I never got a tracking info until last week after I emailed asking where my order was ? I was told sorry some items were out of stock. Why let me order them then ? I would have brought from a different company had I known Shame

Obviously the owners have great marketing chops as the website is beautifully done. With that said, I find the product follow through woefully inadequate. It’s like night and day - from website to lengthy delivery times and poor quality products. I ordered the center console tray which was ridiculously poorly made. I ordered and installed the sunshade for the roof which had a two inch overlap from panel to panel and sags. I ordered mats that have taken 17 days so far and are still not here. I hate to say it but drop-shipping via Tesery from China is just not the same as ordering from Amazon, getting the product in short order and having the opportunity to return. I recently threw the center console insert in the trash and replaced it with a beautifully made product I found on Amazon. I’ll most likely replace the sunroof shade as well. This is my responsibility. I was seduced by the site and jumped in, expecting the product to be great as well. Not so….

Waiting too long to shipping the product

Very long time between order and shipping, 15+ days. They shiuld do something about this

Bought a leather seat cover for the base of my Model S drivers seat. It took a very long time to arrive and didn't fit. I decided the returns procedure was too complicated but wanted to leave a review for others. This was far from easy and although I'd attached photos the review was intercepted by Tesery Customer Service who suggested they wanted to help but in reality we're just blocking my review. They initially asked for Country of manufacture, then year of manufacture, then a video of the issue and finally my VIN number. They claimed not to be able to view the video, although others I'd sent it to didn't have any issues and after I supplied my VIN, I had no further contact and my review still hasn't been posted. I would be cautious about reviews attached to their products when considering to purchase from this company.

Kundenservice ist nett, aber es ist keine kostenlose Retoure inkludiert, wenn einem das Produkt nicht gefällt (in meinem Fall fand ich, dass es einfach sehr "preiswert" aussah). Ein weiteres Produkt was wir behalten haben, war super. Wenn man das Risiko eingeht, dann ist es in Ordnung.

Waited 2 months for an order that was meant to be 10 days delivery. Asked for a discount due to delays but was not offered any. The seat covers I ordered are nice but possibly a bit fragile. Torn a piece of fabric when installing the front upright part of the seat. The cover Installation video should have had a comment not to pull on the perforated part of the covers as they are relatively easy to tear. I asked for a price to replace the one torn piece of the cover set (12 pieces total) and was quoted 25% of the total price for the whole set. The store claimed a high shipping cost - TEMU offers free shipping when the total order is $40 but this one piece was to cost $110. Not impressed by the customer service.