tesery.comReviews of tesery.com

4050 Lake Otis Parkway, Anchorage, Alaska

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The Fair Hearing score

2.8/ 5

Poor

448 reviews

tesery.com2.8Poor

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About tesery.com

Committed to providing you with high-quality Tesla accessories and exceptional customer service!Tesery provides a high quality parts shopping platform for every Tesla owner to ensure consumer rights and product quality. By centralizing all Tesla high quality accessories together, it allows all owners to quickly find the various accessories they need in one place, thus avoiding the high shipping costs, time costs and different quality of buying different accessories from different places. We help every Tesla owner improve their car experience, create a simple, intuitive and guaranteed shopping experience for users, and open up a comfortable and personalized green "Tesla lifestyle".

tesery.com (tesery.com) has 448 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.

Website: tesery.com
Category: Auto Parts & Wheels
Location: Anchorage, Alaska
Listed on The Fair Hearing: 2026

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Aug 22, 2025

Terrible Customer Service, Faulty Produce, You won't get any Money back, They push their responsibility onto you, BUYERS BEWARE!

7/29/25 ordered these Tesery wheel caps for $211.14 for my Model Y. 8/14/25 finally got delivered and I opened it and it was not the same one as the one I ordered. I emailed them back and forth, 16 times, I sent everything they asked me to. I found the exact items on Amazon for $169. I confronted Tesery. I asked them many times for a refund, they refused that they sent me the wrong item. Finally on 8/20/25, Tesery said, "We've displayed this image on our website. You'll see the corresponding product image when you select a different model. If you choose to return the product due to non-quality issues, you will be subject to a 15% restocking fee. Additionally, you will be responsible for covering the return shipping costs. Please refer to our return policy. This is a considerable fee and it is not worth it for you. It is recommended that you keep them or resell them to others, which is a better choice for you. Thank you." 8/21/25 I tried the wheel caps on, and they do not fit. The center ring doesn't go deep enough, and the spoke clips do not go past the depth of the wheel spokes, so it didn't fit. I emailed them back. Be aware of this company, they claim to give great customer service and fast delivery and premium products... but, so far, my experiences are quite the contrary. I reported this to my credit card company. 8/26/25 I watched your install video. I sent you a video. And all you said is I did it wrong. I said that I tried many times and still does not fit. I think your strategy is to keep saying that I’m the wrong one instead of just give me the refund. Again. Bad company. Bad customer service. BUYERS BEWARE!

By George C.

Response from tesery.com· Aug 27, 2025

We sincerely apologize for the series of issues you've encountered with your order, from receiving the wrong item to the fitment problems and the disappointing customer service experience. This is certainly not the standard of quality or service we aim to provide. We understand your frustration, and we want to assure you that we take your feedback very seriously. We would like to investigate this matter further to find a solution. Please contact us directly at [email protected] and reference your order number so we can look into your specific case and address your concerns in detail.